Great value in downtown Durango with friendly, helpful staff. Rooms are clean. Family-friendly. Kids love the breakfast. Manager’s happy hour is nice for the adults. Walkable to restaurants/downtown. Overall, a...
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Great value in downtown Durango with friendly, helpful staff. Rooms are clean. Family-friendly. Kids love the breakfast. Manager’s happy hour is nice for the adults. Walkable to restaurants/downtown. Overall, a great value in downtown Durango.
Grace Kline, Guest Services / Front Office at Best Western Plus Rio Grande Inn, responded to this review
Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with us and hope to see you again on your next Durango adventure!
Wonderful guest assistance we love this property and will be there again the happy hour a great bonus
Mar 25, 2024
All the staff was so polite professional and helpful, we couldn’t have asked for better assistance room was clean and safe and had a great little patio to sit outside...
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All the staff was so polite professional and helpful, we couldn’t have asked for better assistance room was clean and safe and had a great little patio to sit outside and watch the sunset We had coffee and tea in our room and a wonderful breakfast
Grace Kline, Guest Services / Front Office at Best Western Plus Rio Grande Inn, responded to this review
We are so glad to hear you enjoyed your stay! We hope to see you again soon to prove you with another wonderful stay!
The check-in and check-out person were the same lovely young lady. She was kind and considerate and very helpful.
The gentleman in the breakfast and happy hour room was also...
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The check-in and check-out person were the same lovely young lady. She was kind and considerate and very helpful.
The gentleman in the breakfast and happy hour room was also a great worker and so nice.
The texts before, during and after our stay from staff were awesome!
Grace Kline, Guest Services / Front Office at Best Western Plus Rio Grande Inn, responded to this review
Thank you for taking the time to leave a review! We appreciate your feedback and are so happy to hear you enjoyed your stay! We hope to see you again soon!
Only thing that was not great was the fact that the pool closing time moved to 9 pm. Every night multiple kids were removed from the pool at 9 and...
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Only thing that was not great was the fact that the pool closing time moved to 9 pm. Every night multiple kids were removed from the pool at 9 and at a destination place like this the original 10 pm allows time for families to go eat after their daily activities and have time to come back to relax at the pool for some time. We’ve stayed many times at this hotel and the pool used to close at 10. This was much nicer.
Grace Kline, Guest Services / Front Office at Best Western Plus Rio Grande Inn, responded to this review
Thank you for taking the time to leave feedback, unfortunately the location of the pool can become disruptive to our other guests so we close the pool at 9pm out of respect for others whom are trying to go to bed earlier.
We have stayed at this Best Western on each of our visits to Durango. The location is wonderful since the town is within walking distance. The staff is wonderful. The...
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We have stayed at this Best Western on each of our visits to Durango. The location is wonderful since the town is within walking distance. The staff is wonderful. The rooms are very clean. We have no complaints and would recommend this to anyone visiting Durango.
Grace Kline, Guest Services / Front Office at Best Western Plus Rio Grande Inn, responded to this review
Thank you for taking the time to leave a review! We hope to see you again on your next stay!