Thank you for your lovely review. We hope that you are able to discover some of our other amazing YHA properties during 2017. From modern city centre sites to manor houses, cottages by the sea to huts on a mountain top there are some fantastic destinations! Apologies about the cold spots in the Castle. We always advise a woolly jumper or two for the winter months as some areas can be a little cooler than the temperature of a normal family home. We are looking for ways to remedy this for the future. We hope to welcome you back again soon!

We are pleased that the wait was worth it for you! We agree that the rooms are full of character, with authentic walls and original features dating back hundreds of years. Sadly the Grade 1 listed nature of the building is very restrictive and it limits the scope for modernisation. We will regrettably never be able to offer en-suite rooms or be able to move our washroom facilities so they are closer to the bedrooms. However, we have upgraded our East Tower washroom facilities in early 2016 (which balance the mix of old stone features and modern washroom units well) and we are working on bringing the rest of our facilities up to the same standard over the next few years. We hope to welcome you back again in the future.

We never tire of sharing the amazing history of our Castle with our guests, so we are really pleased that you were able to stay long enough to join us on a Castle tour. We hope to welcome you back again in the future maybe for a Medieval Banquet next time if not enjoyed on this occasion?

Thank you for choosing to break your journey with a visit to our Castle. The Prison is my favourite room due to the physical link to the poor souls who spent time locked up, possibly dreaming of escape or freedom. Particularly moving is the curse and lament in one of the windows. Who etched the windmills and were they are view of home? We hope that you had a fabulous time in North Wales too.

Thank you for your lovely review. We never get tired of seeing the look on our visitors faces when they arrive and realise that we really are a real Castle, with over 900 years of history and many original features contained within our walls, and they are going to get to explore and sleep in it! It makes me smile (& feel very lucky) every day I come to work too!

Thank you for your feedback. We always really value hearing back from our guests about their experiences to help us improve for future visits. I apologise that you experienced reduced facilities whilst self-catering. The shortage of kettles and other equipment has been addressed, but sadly this has not been in time to benefit our half term guests.

Thank you also for your feedback about pricing. YHA pricing does fluctuate throughout the year depending on demand and the season. As valued members you can benefit from our regular special flash sale discounts that can reduce prices by up to 50% during school holidays. We really hope that this issue will not affect your decision to renew your membership; as along with accommodation discounts, membership also saves you money on entrance fees to local attractions, along with 10% on purchases in shops such as Blacks, Milletts and Cotwolds Outdoors.