Horrible experience. This is bad.
Random $25 a night parking notice. The room had no curtains and the front desk shrugged us off. They could care less about my family....
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Horrible experience. This is bad. Random $25 a night parking notice. The room had no curtains and the front desk shrugged us off. They could care less about my family. Very sub par hotel. Not recommended, please look elsewhere before deciding a hotel.
Despite showing room service as a dining option online, this hotel has no room service. We were stuck in our room for our entire 3-night stay due to illness with...
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Despite showing room service as a dining option online, this hotel has no room service. We were stuck in our room for our entire 3-night stay due to illness with no room service. Had to use door dash’s high prices. Also, the shower in our room was so hot! No matter what setting we turned the dial to hot water came out. Finally had to turn the hot water on in the sink in order to get the shower temp to be tolerable. I’m surprised no one has burned themselves.
Homewood Suites Lake Buena Vista - Orlando, Guest Services / Front Office at Hilton Garden Inn Lake Buena Vista / Orlando, responded to this review
We're sorry to hear that you didn't enjoy your dining experience with us. We take pride in our food and presentation, and we apologize for falling short in this area. Unfortunately, we do not deliver your order up to your room but you are more than welcome to order from your room and we call you when your food is ready for pickup at our restaurant. We also do apologize for the water being too hot, we have made adjustments. Your input is crucial to us and we're grateful for the opportunity to improve in any area.
Terrible service. No TP in lobby bathrooms, phone and remote in room did not work. Parking is misleading: listed as $25 on the Hilton site. It is NOT. They use...
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Terrible service. No TP in lobby bathrooms, phone and remote in room did not work. Parking is misleading: listed as $25 on the Hilton site. It is NOT. They use a 3rd party that charges a service fee. Front desk is not helpful and when we put in a request via Hilton to be contacted by the manager/owner, it was ignored. Further, they charge $15 for the same crappy breakfast every other hotel within walking distance serves for free. Do yourself a favor and choose another of the dozen hotels within the same area.
Hilton Garden Inn Lake Buena Vista, Guest Services / Front Office at Hilton Garden Inn Lake Buena Vista / Orlando, responded to this review
Were sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback. Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix this issue.
It is a small hotel and is in the Disney Springs Area. Everything closes early. I went to check in at 930pm and I wanted food and it was only...
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It is a small hotel and is in the Disney Springs Area. Everything closes early. I went to check in at 930pm and I wanted food and it was only 945pm I was told the tiny kitchen closed at 10pm and the bar closed at 10pm as well. It was a Friday night I asked about getting a salad if the kitchen closes at 10pm why can not get a salad it is not yet 10pm? The bartender/server stated he would ask and did allow me to purchase a salad. The bar is small but the bartender was amazing he knew how to make great drinks which I purchased before closing time 959pm. With a packed bar on a Friday night. You think they would want to stay open later nope the bar closed at 10pm.
The lobby was great and staff was friendly enough but it seems like the rest of the facility could use a bit of a facelift. The bathroom needs a good...
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The lobby was great and staff was friendly enough but it seems like the rest of the facility could use a bit of a facelift. The bathroom needs a good fan or fixing because there was mold on the ceiling and wall area. General areas smelled kind of musty. Location is ok.
Hilton Garden Inn Lake Buena Vista, Guest Services / Front Office at Hilton Garden Inn Lake Buena Vista / Orlando, responded to this review
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future. Thank you again for your feedback and for choosing Hilton Garden Inn Lake Buena Vista.
We had such a great one night stay there as our Airbnb did not work out as planned. Given such a unique situation we were in between large Airbnb homes,...
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We had such a great one night stay there as our Airbnb did not work out as planned. Given such a unique situation we were in between large Airbnb homes, we had quite a lot of extra baggage for one night in a hotel. Oskar went above and beyond as an employee to accommodate us in every way. He went well outside of his job requirements that day and I certainly appreciate and respect him for doing so. Thank you Oskar for making a very stressful situation easy!
Hilton Garden Inn Lake Buena Vista, Guest Services / Front Office at Hilton Garden Inn Lake Buena Vista / Orlando, responded to this review
We appreciate your review and are glad we could be of service. Glad Oskar left an impression on you. We'll be sure to pass on the information. If you have any further needs or questions, please reach out!
Most Accommodating Place to Stay because of Shirley
Dec 11, 2023
We stayed two times at Hilton Garden Inn Lake Buena Vista. Shirley made both of our stays most accommodating. It's because of her that we enjoyed our stays and we'll...
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We stayed two times at Hilton Garden Inn Lake Buena Vista. Shirley made both of our stays most accommodating. It's because of her that we enjoyed our stays and we'll come back to the Hilton Garden Inn Lake Buena Vista again.
Homewood Suites Lake Buena Vista - Orlando, Guest Services / Front Office at Hilton Garden Inn Lake Buena Vista / Orlando, responded to this review
We appreciate your feedback. Shirley is one of our finest agents, and we are grateful she left an impression on you which resulted in you returning back to our property. She will definitely get the massage. Can't wait to welcome you back home.
We loved the location of this hotel. We walked in and were impressed - very clean and beautiful and the staff were attentive and the service was good. The room...
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We loved the location of this hotel. We walked in and were impressed - very clean and beautiful and the staff were attentive and the service was good. The room was comfortable and we enjoyed our stay, however one thing would make us not go back. I'm not sure if this is typical, just in our room or this was a temporary condition but the water pressure in the shower was very bad. It was almost like a drip. We were very surprised that such a nice hotel would have such bad water pressure. If they fix that, we would definitely go back.
Homewood Suites Lake Buena Vista - Orlando, Guest Services / Front Office at Hilton Garden Inn Lake Buena Vista / Orlando, responded to this review
Thank you for your feedback. We are pleased to hear your stay was up to your liking and accommodating. However, we are sorry the water pressure for the shower was not up to par. It has definitely been relayed over to our maintenance team and they will get that issue executed in no time. We welcome you back home soon.
Our family of 5 had two rooms over the Thanksgiving weekend, which was perfect. We normally get one room and a sleeper sofa, but due to remaining rooms we were...
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Our family of 5 had two rooms over the Thanksgiving weekend, which was perfect. We normally get one room and a sleeper sofa, but due to remaining rooms we were kindly offered a king with a sleeper sofa and another room with just a king. The front desk staff were always kind and accommodating. We felt valued and appreciated, something that seems difficult to come by these days. My favorite part of our stay was coming back after the parks, showering, and melting into the bed and pillows. I was more relaxed than I've been in a long time. The rooms are spacious and clean, and the property is very nice. We loved the delicious breakfast, kind chef/staff, and attention to detail.
Homewood Suites Lake Buena Vista - Orlando, Guest Services / Front Office at Hilton Garden Inn Lake Buena Vista / Orlando, responded to this review
Your feedback is greatly appreciated. We strive to give our guest a home away from home feel, and from your comments that's exactly what was done. Your comments will be shared with the rest of the team as to this is a collective effort from the entire staff. We welcome you back home anytime.
I was attending a business conference at another hotel, and this location was fabulous. I did experience a hot water issue in my room, the front desk staff were absolutely...
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I was attending a business conference at another hotel, and this location was fabulous. I did experience a hot water issue in my room, the front desk staff were absolutely amazing to not only help me resolve the issue with the maintenance department, but they also credited one night stay off of my bill, this is greatly appreciated. I highly recommend the Hilton Garden Inn Lake, Buena Vista location and would definitely stay again when I am in Orlando.
Homewood Suites Lake Buena Vista - Orlando, Guest Services / Front Office at Hilton Garden Inn Lake Buena Vista / Orlando, responded to this review
Dear Beth P, Thank you for taking a moment to share your experience. I'm glad to hear that you had an amazing stay at our property and that you are already planning on visiting us again in the near future! We are always trying to ensure that our guest's satisfaction is our top priority and although there were water issues in the room, I'm happy to hear that we were able to assist you throughout your whole stay. We'll be waiting for your safe return to our property!