Hello Dale, this comment should have been addressed to Trip Advisor management team, not to me and associated with my apartment. You are disapponted because Trip Advisor charged a cost to reserve the apartment, but you emailed me that were satisfied about the basic cost of the property, about your stay and my services. Trip Advisor adds a small extra to cover the booking cost and guarantee a safe transaction, it also includes an insurance, I trust this portal and finalise many reservations every year without any complain. You are free to complain about Trip Advisor management team, but this negative review is now associated to my apartment and to me without any valid reason. That is not correct, maybe you haven't imagined it, but now this might negatively impact my job and future reservations, and it is a pity because you told me that the apartment was very good and that you had a beautiful holiday. I take this opportunity to let travelers know that is important to always thinks about consequences and real responsabilities, before writing a review. This apartment is not expensive considering all other properties with the same characteristic in that area. The apartment is luxury, with amazing view, large terrace, 2 modern bathrooms, very spacious and bright, with lift, that is rare in period buildings. Next time you'll plan to come to Umbria, please let me know your needs and requirements in advance and I'll be pleased to offer other beautiful apartments I manage, that have a lower rental rate. Luana Zangarelli Director at Italy to Rent - Apartment and Villa rentals in Umbria

Thank you very much for taking time to write a comment about your recent stay in Spello. I'm pleased to know you had a beautiful stay and that you appreciated the apartment and the lovely town of Spello. Thank you so much for coming, I hope to hear from you next time you'll plan a trip to Italy. Luana Zangarelli Director at Italy to Rent - Apartment and Villa Rentals in Umbria

Mercie beaucoup! vous etez très gentile d'ecrire ce commentaire, nous espérons vous accueillir à nouveau à l'avenir

Hello Richard, many thanks for your beautiful review. I'm pleased to know that you enjoyed your stay at the apartment and that you loved Spello and Umbria in general. The apartment is undoubtely a great place to stay and the large terrace is amazing, you are true, cannot find something similar around. That is the best apartment I manage in Umbria. Air conditioning may be something to consider and I'll forward your comment to the owners. For the moment there is a fan because Spello is in the Umbrian hills, surrounded by woods and it never gets as hot as in the larger cities of Italy like Rome or Florence. In the evenings, even in the height in summer, you may need a jumper on your shoulder if you are having dinner outside and it is sometimes necessary to sleep with a blanket in the bed. Generally in the morning and evening there is a nice cross-breeze opening the several windows of the apartment. Windows have double glasses and the roof, that has been recently restored, is well insulated. The apartment is on top of a building that is on top of the town (Spello is on a gentle hill); it is generally quite windy and the weather is lovely during the majority of the months, it gets cold (seldom below 0 celsius degrees) just in January and February. Until November is it quite warm and sunny and the Spring comes quite soon, at the end of February.