We rented in March of 2020 and canceled on April 1. Their terms and conditions plainly stated at the time, they will refund money if canceled15 days before arrival date. They have changed their terms and conditions now and will not refund our money.
We're sorry about your experience. We all have had a tough time with coronavirus and we are doing our best to work with everyone involved. Please reach out to us again and we will push through your refund.