We booked this Villa through Trip Advisor. We loved the 2 bedroom villa. However, we had lots of trouble checking in. Several weeks before the trip, the owner casually asked me to give him the contact person's info that was checking in. I gave him my name and contact info. 1 day before I left for the trip, my father suddenly passed away. I immediately contacted the owner and asked him to transfer the contact info to another person that was going on the trip. When my co-worker tried to check in. They wouldn't let her check in as the owner never transferred the info over to the new contact person.
I had to call Trip Advisor and Vacation Strategy several times before I received an answer. During this time, my co-worker waited over an hour at the front desk while they refused to check her in even though we had paid the full balance on the hotel.
When I finally got hold of Trip advisor, they said there was a $99 charge to transfer the contact over to a different person, no exceptions-even for a death in the family. This was not told to us beforehand. Do not go through TripAdvisor for this hotel. The hotel is perfectly fine, but You can not actually talk to the owner, you have to go through a 3rd party.
It took 3 hours for them to finally check in.