The only positive thing I can say about this property is that it's well located. This property is a hell hole. Firstly, this is not a 'villa.' It's more of a chalet and has the feeling of a static caravan. Normally in a house, you have walls thick enough that there is a window sill, but the walls are the same thickness as the window, so very thin. It's a terrace of similar properties with a property either side. The place has been done out very cheaply. The dining table and chairs are so cheap and nasty, that they wobble as the plastic bends. In fact, we were missing a dining chair when we got there and on contacting Deanna, it had been found broken and not yet replaced. It was not replaced during our stay at all (even though we informed her of the problem on arrival).
The 2 main issues with this property were that it was incredibly damp and it wasn't clean. The damp was the biggest issue though. Upon entering the property after a long drive down, we were immediately hit with a wall of musty, damp smell. It was awful. I turned to my husband and burst into tears apologising as we'd clearly been done. After paying Deanna, she sends you an information sheet asking you to have the windows open a little to alleviate the condensation, but this is full on damp. We had the windows open when we were in, and on the latch when we were out and the damp smell never left the 2nd bedroom or the bathroom. Our towels never dried whilst we were there. There was mould growing in places around the property (such as the back of some of the curtains). The day after we returned home, my husband became ill with flu like symptoms, and now my 5 year old son is ill. I wish we hadn't stayed. We should have turned around straight away, except it was late and the kids needed to eat and go to bed.
The cleanliness was also a big issue. There were long dark hairs all over the place (we're all blond), there was food debris in the fridge, I wiped the draining board over and a load of visible dirt came off on my cloth etc etc. It was just disgusting.
I contacted Deanna about a couple of maintenance issues whilst I was there (light bulbs were not working from our arrival and the hob kept breaking during use), but I admit I didn't contact her about the damp and cleaning issue until we returned. I didn't contact her because the damp issue needs a surveyor and this would not be rectified any time soon (so totally pointless), and why would I want her cleaner back in when it's clear they were incapable of doing their job anyway. I resorted to clean up instead so I knew it was being done properly. It is very evident this property is not cared for. This is a money making exercise only (she owns other properties in Tenerife). Our hearts literally sank when we walked in and knew that we were dealing with someone who doesn't give a damn.
The response I've had from Deanna since I've returned has also been appalling. She has not apologised, and in fact has implied it's my fault as I didn't contact her during our stay there. She claims she knew nothing of the problems. This property is listed on HomeAway on 2 different listings. One of those listings mentions the cleaning issue and the other mentions the damp/musty smell (and this was in 2016)! She has even commented on the review so has clearly read it. If you read the guest book in the property as well, other people mention the problems (the damp made another child ill in 2017). She claims the damp must be due to bad weather which is outrageous as a property needs to be able to withstand the weather, The reason why there are not many reviews of the property is because she encourages you to book outside these websites where she advertises, thus meaning you can't leave a review. I have requested a partial refund but I won't hold my breathe.
I leave a number of reviews of places, and you can see through my many reviews on Trip Advisor I have never left a review this bad about somewhere. My expectations are not outrageous. This place should be removed from all listings websites as it's not fit for humans to live in it. Deanna Dewey - you should be ashamed of yourself!