Anna was easy and wonderful to work with - she is very sweet and accommodating. The development the condo is in is lovely and the pool and hot tub are very nice and convenient to the unit. But when we got the unit, it was in need of a good cleaning and we had to wash the floor ourselves to feel comfortable. The unit needs to be updated and painted. We could see where nail holes in the walls had been patched but yet not painted. The kitchen faucet was leaking terribly and Anna replaced it promptly when we told her. The bath faucets also leaked and need to be replaced. New towels would be good as they were thin and not matching. We might stay again if we knew it had been professionally cleaned and prepared.