As a family, we have been coming here for 30 years. Unfortunately, the standards have slipped continually.
Cottage 14 sleeps 8, there are 7 in our party. On arrival, there were only 6 dining chairs - when we asked for one more we were told they were full and did not have one? After complaint we were given another chair later that day - we'd expect the cottage to be fitted out adequately in the beginning.
The bedding has been replaced but does not fit! The duvets hang out around half a metre below the duvet covers! The new sheets are rough and scratchy - very disappointing.
When we arrived at the cottage, the bath was full of hair and the windows/window sills were all thick with dust. When we spoke to the mgmt office, we were told they only have 3 hours to turn around 15 cottages on a Saturday! To me, that is not an excuse! They need to staff themselves adequately.
Which brings me on to the office staff, one lady is extremely rude and unhelpful! Her attitude shocked me...