My wife and I booked this condo for a month beginning in early January, 2018, based on the pictures of the location and the condo, as well as on two reviews on Trip Advisor at that time which sounded ok. Boy, were we in for a shock when we arrived. The condo was dirty, old and worn, and there was not one thing that couldn't have used a proper cleaning. The landscape and interconnecting pools were quite deserted. Repairs were being done on them. Very few people were around the properties, despite the size of the 4 high rise buildings. The management did not speak English and were clueless about basic operations and needs. The owner was not around. Floors were dirty and worn, floor to ceiling drapes were filthy, sheets and towels were threadbare and had holes in them. There was no top sheets for either of the beds. The bathrooms were dirty. The kitchen had no hot water. Management eventually told us that it was a choice owners had when the units were built but the owner of our unit had not opted to have hot water installed in the kitchen. So, we washed dishes in cold water for the month (no dishwasher). When we complained in writing to the owner, he sent cleaning people back to find the top sheets and to try and clean the place. Furniture was old, worn and dirty. Outside balcony furniture was rusty and worn. There were no pool/beach towels. When we complained to the owner, he informed us that the condo ad did not say beach towels were included. The four flimsy towels left for us were not appropriate for the beach or the pool. Who brings beach towels on the plane from America? If your condo has all these pools and beachfront, common sense tells you people need towels. At the pool beachside, there are very few umbrellas. The chaises at the beach are worn, ripped and not enough of them for guests using the pool and the beach. This was not good as the sun is extremely hot. There was no working Internet service in the condo. The public wifi modem was located in the public lounge many many floors away and that did not work either. The condo has no modem. The owner told us to go into town and buy a Sim card to get Internet. There was no working coffee pot despite assurances that there were two coffee pots in the unit, one a filter and one an Italian espresso pot. The filter pot was broken and the espresso pot was pitted and rusted inside. When we complained about all these things, the owner said to go buy a coffee pot, a Sim card, and beach towels, and he would reimburse us along with cab fare. Which we did but who wants to go shopping for appliances and basics on a vacation? If you are renting out your condo to vacationers, you need to make sure the place is spotless, and spend some money to get it updated and spruced up. Make sure you have hot water for guests, and that appliances and Internet services are in working order. Besides no hot water in the kitchen, the hot water in both bathrooms was a mess. You had to leave the water running for a very, very long time until you got hot water for about two minutes, then all cold again. There was no way to adjust this. To be in a condo for a month with no decent hot water is unacceptable. We had guests visit us from America and we were very embarrassed about the state of things in this condo. Also, the condo is located very far from downtown Hua Hin. If you don't have a rental car, it is expensive to have a tuk tuk, or an UBER, every day to get into town for groceries, restaurants, activities, massages, etc. The mention of restaurants right next door is untrue. It is a long walk around the entire property to get to a restaurant next door. Security fences are all around the property and the buildings. It is about 30 minutes walk. When the tide is high, you cannot walk from the beach to the restaurant at all. This may sound like a rough review but we wanted to let other potential guests know the truth of this place. Don't get taken in by the pictures. Stay away. You can do a lot better. The rental fee was not cheap either. For what the owner is charging, you expect a high level of quality and service. I guess we learned our lesson not to get suckered in by the pictures and the view. Feel free to call or email us if you want any further information. We also have pictures we can email you. Sincerely, Connie Bowes and Thomas Platt, Malvern, Pennsylvania, USA
All bookings are direct with the owner 