Considering the communications were all via email (Tripadvisor) & I had no experience with the site, I had minor reservations about the property / rental agreement I was entering into. As it turned out, these concerns were unfounded. After a mix up with communications, the managing agent's representative (Grace) awaited my arrival a day early. True to her name, the confusion was handled with a compassionate, professional attitude. The introduction to the apartment took place immediately upon my arrival & covered all of my questions & concerns. Minor issues with the appliances were dealt with swiftly & with minimal fuss & the service did not end there. Grace ensured that ALL of my enquiries were answered & I could not have asked for a better, more pleasant experience.