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Stayed in February. The house took two days to warm up, including a first night where the temperature in the house was near freezing. We called the owner and he told us that his app for the boiler showed that temperature was 20 degrees. He didn’t believe us that it was cold, and didn’t offer to come and check it out. My dads a plumber and knew exactly what was wrong with the boiler, but the owner just said it was fine. And that if it was still cold there were two electric heaters. As there are five bedrooms plus a large living area, that wasn’t sufficient.
There was also just a general lack of care to the property. The bathroom door lock was broken. The electric shower was faulty and the plug was backed up.
I gave Sykes my feedback, and it took them a week to get back to me with an email from the owner where he essentially called us liars and that there was nothing wrong with the property. I emailed Sykes back to say that I wasn’t happy with that response, and they never got back to me.
This is my first Sykes stay, but I’ve used airBnb a lot. I understand that every property has its quirks, but I’ve never had such a poor experience with an owner or the company.
Visited February 2020
Written March 19, 2020. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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What this rental offers
Wi-fi and internet
Wi-fi
Entertainment
Television
Kitchen and dining
Dishwasher
Freezer
Refrigerator
Kettle
Microwave
Stove
Indoor amenities
Central heating
Internet access
Outdoor amenities
Private yard
Parking
Parking available
Bathroom and laundry
Dryer
Linens provided
Towels provided
Washer
Location info
Kid friendly
Availability
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September 2023
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October 2023
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Map
Things to know
Cancellation policy
100% refund within 24 hours after booking (provided the stay is at least 60 days away).
50% refund* if you cancel at least 4 weeks before check-in
No refund available if you cancel thereafter
*Booking fee is excluded from refund amount
About this property
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