We had a long delayed journey only to find when we arrived there was no key left at reception so the man on duty had to go through loads of skeleton keys to get us in. We were then told that we would not be able to lock the caravan if we wanted to go out as he could not leave us with a key! I could not contact the owner as only had an email address and no access to a computer and he said that the office computer had gone off line. He did however keep comming back and trying different keys and eventually at 9.45pm left us with one, by that time it was to late to go out as we had a 9yr old with us. We were only there for the weekend so that wasted a whole evening. I have contacted the owner on return and she was looking into why the key was not there but 4 weeks later have still had an explanation. Apart from that the caravan and location were very nice.