Our check-in and check-out times are set to enable sufficient time for the apartment to be prepared to the high standard required for our guests. Whilst we do everything we can to be as flexible and accommodating as possible to guests’ requests for early check-ins or late check-outs, it often simply just isn’t possible, for obvious reasons. In this case, the guest wanted to both arrive early & leave late. On arrival day, I was very happy to let her drop off her bags & collect keys as soon as she arrived in Edinburgh more than 4 hours before check-in time & I also managed to prepare the apartment for her well ahead of our normal check-in schedule due to the fact that the previous guests had departed very early and I was therefore able to start very early. The guest indicated that she greatly appreciated my flexibility. With regards to the guest’s request to leave late on her departure day, I would have loved to have also been able to provide her with more time in the apartment but unfortunately as I had new guests arriving imminently, this just was not possible. I did make this clear to her well in advance of her arrival & reminded her again when she arrived so that she could plan her departure accordingly. Therefore I was really surprised and disappointed that in spite of these prior communications and especially considering that she had already benefitted from a very early check-in, my asking her to be considerate of our next guests and to please leave by the agreed normal check-out time seems to be cause for some grievance on her part. In fact, not only did she not leave the apartment by the agreed check-out time thus delaying the next guests access, she seems to think it was unreasonable of me to have asked her to. It’s a pity people like this guest feel they have more entitlement than any other guest but thankfully it’s a very rare occurrence.