We are delighted you enjoyed your holiday and found the accommodation comfortable. Unfortunately there is nothing we can do about the summer traffic! We too find the buses very convenient, especially for St Ives and there is actually a bus which passes through the village to St Ives and in the other direction to Penzance. It is also good to have a pub and a Post Office in the village - and an interesting old church. In the winter many people have found it very cosy , sometimes for a 6 week stay but it is small and cosy rather than luxurious.

I very much regret that you found your stay in Chyancrowse unsatisfactory. We aim to provide very reasonably priced accommodation of a 3* standard and most of our guests are more than happy with the accommodation and return year after year. PARKING: you complain that you found the parking arrangements unfair but these were the terms that were in the description of the property when you rented it. You were also informed of other parking possibilities you could use only 5 minutes away. There are often 8 people in the larger property and they know that they have priority use of the parking area so you cannot anticipate that that they will wish to share the driveway with you. SECURITY LIGHTS: Most people are grateful for the security lights from a Health and Safety point of view. Possibly a cat was setting them off. No-one else has told us there is a problem and obviously it is beyond our control to keep neighbouring cats away from our driveway. BEDROOM: We have been letting the property for 25 years or more and 'bad air' and 'bad feeling' in the bedroom have not been an issue. I wonder whether it is a coincidence that the only people critical of the bedroom were the people who preceeded you and no doubt they wrote about it graphically in the visitors' book. It is , of course, as described in the literature, a small bedroom and consequently the windows need to be opened daily to allow in fresh air - and even to be opened at night. Similarly the bathroom is small and constant showers can cause condensation and hence the blackening around some of the tiles. Again the windows need to be opened daily. Obviously you should not have arrived to find any kind of mould and for that I apologise. I wish you had immediately contacted our cleaner who would immediately have come in and dealt with it. She is always anxious to please our visitors. CORNER LOCATION: Yes, the bungalow is on a busy corner and it is particularly busy in the summer and early Autumn. We ourselves stay in the bungalow several times a year and have not found that the traffic is audible in the bedroom as it is well set back from the road. The smallness of the shower room and bedroom and the position of the bungalow on the corner are reflected in the price we charge for Chyancrowse. Obviously you have found things to criticise , and it is your right to express your opinion and draw our attention to things which you think could be better, , but it is a pity that the new comfortable chairs, new carpet and curtains in the lounge were not appreciated. We shall continue to address any problems that are brought to our notice as we always aim to give our guests an enjoyable holiday and good value for money.. Joan Sampson

Guests are of course entitled to their opinions but I am sorry you were disappointed with your stay.We do our very best to ensure that guests enjoy their holiday. We endeavour to supply what we believe to be comfortable accommodation at an affordable price. I must say that I find most of the comments inaccurate and unjustified. 1. You describe the cottage as tired and not up to standard. Each year the cottage is assessed under the Quality Assessment scheme and always receives a good 3* rating. This year the lounge has had a brand new good quality settee , armchair, carpet and curtains. 2. You believe the bed and bedding should be replaced. You are the only guests who have complained. The linen is Sandersons and people have commented on the comfort of the bed. 3. Phone. As stated in the information sent to all guests the phone only receives incoming calls. Outgoing calls are barred as it is not a payphone and that means there is no dialling tone. 4. WiFi .On August 12 we had a new provider but the people in the bungalow from then until your arrival expressed no problems 5. Cleanliness. I understand you had many friendly conversations with our cleaner. Had you expressed to her that you were dissatisfied in any way she would have come in and dealt with any problems including any tiles that had become blackened by condensation in the small bathroom. She would not like to feel you were dissatisfied with her preparations for your arrival.She is obviously now aware of your comments . 6. Yes, the cottage is on a corner which is very busy particularly with tourists in August. Also, being in a rural area surrounded by farms tractors are inevitable. The cottage has been double-glazed and the bedroom is set back from the road and corner and is usually quite quiet at night. Our cottage is being assessed again in November and we shall obviously take on board any comments that are made as we do every year.