Service: Service was excellent and very attentive both before and during our stay.
The agency has been very helpful in the time leading up to our trip, helping us organize activities ahead and changing our reservations (several times) as needed. They generally responded immediately to our emails.
We were worried about concierge services (not being in a hotel) but they were fantastic about organizing stuff for us and accommodating all of our requests (not always easy). We were 5 adults (2 couples and 1 single) with different requirements.
They assigned an agent on call to us and he was eager to help and came by our villa to make sure everything was ok. We rented a car through them and everything went smoothly. The rental car was delivered and picked up at our villa. They organized a boat trip for us which went very well. They even made sure to organize our lunch for the boat trip and have it delivered to the boat, and they came to pick us up to bring us...