Below is an exact copy of the email I sent to Valencia Luxury regarding our 1 week stay at this apartment. I have been assured by Sara at VL that this has been passed to management on more than one occasion; but I am still yet to receive a response (at 02 October 2015). This email is not simply a moan from a moany person.... With my wife and family I have travelled the world and stayed in many places; contributing many times to tripadvisor before. If you book here in search of luxury and comfort you will be disappointed.
On 21/09/15 14:01, Nick Scott-Pinnock wrote:
I wanted to write to you to let you know how disappointed we were with our stay in the Calatrava Vista apartment.
Below is a list of the individual issues we encountered:
1. Unable to access apartment until 5pm due to cleaning ongoing. When travelling with a 4 month old baby this made things really difficult. Apartment was GUARANTEED from 3pm, but this guarantee was not...