Journey of a Review

From submission to posting, how TripAdvisor moderates traveler reviews


Ever wondered what steps TripAdvisor takes to moderate reviews? Watch the short video above to learn more about:

  • The technology TripAdvisor uses to track and evaluate reviews,
  • What happens when we spot a suspicious review,
  • The three main types of fake or biased reviews and how we catch them,
  • The role of our investigations team, and 
  • What businesses can do to request an investigation

For more information about our reviews guidelines, click here.

Respond to reviews in the Management Center

Respond to reviews in the Management Center

Last Updated: April 10, 2017