How to Verify Your Identity as a Business Representative with TripAdvisor

To enhance security for properties’ accounts on TripAdvisor, we include a verification requirement in our registration process. This requirement helps prevent fraud, creates accountability and further protects the site’s integrity for both the millions of consumers who rely on TripAdvisor for valuable travel advice and the businesses that market themselves through the site.

What does it mean for me?

All registered business owners on TripAdvisor must complete a process to verify their identity and affiliation with each of their businesses. This involves a few easy steps and needs to be completed once for each registered individual for each business.

Verification helps us provide an additional layer of security for the community by controlling who has access to an account. If you’re verified, it allows us to work with you to help resolve issues with your TripAdvisor listing because we know you are in fact affiliated with the property.

Please take the simple steps outlined below to verify your affiliation with your business. This process is quick and straightforward. Once you’ve read and agreed to our Terms and Conditions, and your identity has been confirmed, you can use all the resources available through the Management Center.

How do I complete the verification process?

It’s simple. First, if you haven’t already, you’ll need to register as a business representative for your property on TripAdvisor:

  1. Visit www.TripAdvisor.com/Owners
  2. Type your business name and select it from the drop-down menu
  3. Follow the prompts to complete your registration

If you’re a newly registered user, you’ll be prompted to complete the verification process before you can proceed to the Management Center. Alternatively, if you’re already registered, but haven't verified, you may receive a prompt to complete verification security measures upon logging into the Management Center.

In either case, we ask you to check two boxes: one stating that you are an authorized representative of your establishment, and one agreeing to our Terms of Use and Privacy Policy. Then you’re ready to move on and verify your identity.

There are a few ways you can verify -- depending on the information we have on file about your business. The most common ways to verify your identity are via phone or with a credit card (no charge is actually made). See below for additional details on each of these methods.

In some cases, verification via email may be an option as well. If you qualify, you will be sent an email with simple instructions to get verified. Similarly, another representative from your business could invite you to verify using the Manage User Access tool. In this case, you'll receive an automated email with instructions to complete your verification.

Verifying by phone:

Upon electing to verify by phone, the phone number of your business will be shown. This phone number should be for your business – not your personal phone number. If the displayed number is incorrect or outdated, please click the “Request Update” link at the bottom of the box. Then follow the instructions to request an update.

If the number is correct, please choose a method to receive your verification code - either by phone call or SMS text message.  If your phone number requires an extension, you may enter it into the field and continue. Our system will either call or text you the four-digit verification code. Enter these four digits into the box provided and click “Submit Code.” 

Congratulations, you have successfully verified your identity by phone!

Verifying with a credit card:

If phone verification method doesn't work for you, you can also use a credit card. The card you provide is for authorization purposes only. A $1 hold will be placed on the card in order for us to confirm its validity and your identity, but no actual charges will be processed.

Please note that the card you use should bear your name, not that of a manager or colleague. You will be asked to provide the following information regarding the card:

  • Your country (country in which the card was issued)
  • Type of card (Visa, American Express, etc.)
  • Credit card number
  • Cardholder name
  • Expiration date
  • Security code from the back of the card
  • Billing information (includes your name, address and postal code, along with your country’s phone dialing code and phone number)

Once you have successfully submitted your information, you will see a confirmation message on the screen. You'll then be linked to the Management Center for your property.

What if I still have questions?

If you are having trouble, get in touch! We are happy to help, so you can use the TripAdvisor Management Center to build your business.

For help with the verification process call 1-866-322-5942.

Get Verified Today

Get Verified Today

Last Updated: July 29, 2013