Update Your Listing and Business Details on TripAdvisor

Put your best foot forward and ensure your business' details are displaying correctly on TripAdvisor.

Update Your Listing and Business Details on TripAdvisor

TripAdvisor Management Center: Quick Start Guide

TripAdvisor Management Center: Quick Start Guide Take control of your online reputation. Build your business on the world’s largest travel site. It’s all within reach when you register for the TripAdvisor Management Center.

How to Register & Verify on the Management Center

First, your property needs to be listed on TripAdvisor before you can access the Management Center. Use the search box on the TripAdvisor homepage to see if you’re listed. If not, go to TripAdvisor.com/GetListedNew.

Once your property is listed, you can register for the Management Center. To register:

  1. Go to TripAdvisor.com/Owners and select property type.
  2. Type your business name, select it from the drop-down menu and on the next page click "Register for this business."
  3. Fill out the registration form and click “Sign up.” 

Once you’re registered, you need to verify your relationship with the property. Verification provides additional security by controlling who has access to a business's Management Center. There are a few ways you can verify – depending on the information we have on file about your business. The most common ways to verify your identity are via phone or with a credit card (no charge is actually made).

In some cases, you may be able eligible to verify by email. If you qualify for this method, select the email verification option and you’ll receive a message with simple instructions. Similarly, another representative from your business could invite you to verify for the Management Center via our Manage User Access tool. In that case, you’ll also receive an email with instructions.

Please note: You must have a TripAdvisor Member account in order to log in and manage your property via the Management Center. If you don't have an account, first visit www.tripadvisor.com and click "Join" at the top right to sign up. 

Verification by Phone

If you choose to verify by phone, follow these steps:

  1. First, confirm the number shown is for your business - not your personal phone number. 
  2. Choose how you'd like to receive your verification code - by phone call or SMS text message.
  3. If your phone number requires an extension, you may enter it into the field and continue. 
  4. You will receive a call or text with a four-digit verification code. 
  5. Enter these four digits into the box provided and click "Submit Code."

If you receive a message indicating phone verification is unavailable, please proceed with another verification option. If the displayed number is incorrect, or is a personal phone number and not the one for your business, please click the "Request Update" link and follow the instructions to update it.

For detailed instructions on other verification methods, read here

How to Log into the Management Center

Once you’re registered and verified, logging into the Management Center is easy: 

  1. Go to TripAdvisor.com and click “Join” at the top right of the page. 
  2. Sign in with your email address and password. 
  3. Click on the “My Business” link. 
  4. If you’re affiliated with more than one property, select a specific property from the list.

Management Center Main Features

Here's a quick list of many of the things you can find in the TripAdvisor Management Center. Use the top menu to easily locate what you need. 

  • Manage Listing: Add photos, manage listing details, update amenities and more via the Manage Listing tab. 
  • Reviews: Respond to reviews, report a review, and answer traveler questions on the Reviews tab.
  • Drive Bookings: If applicable, accommodations will find links to manage Business Advantage and Sponsored Placements in the Drive Bookings tab.
  • Reservations: Restaurants, let diners reserve tables online by adding a booking button to your TripAdvisor listing in the Reservations tab.
  • Marketing Tools: Catch the eye of potential diners & guests with promotional tools, awards, widgets, and window stickers on the Marketing Tools tab.
  • Help & Settings: Get answers to all of your questions. Access billing & payments, update email preferences, and manage user access. The Owners' Forum and Help Center are also available here on the Help & Settings tab.

How to Update Your Listing

Put your best foot forward and highlight all of the features and amenities that your property has to offer by updating your property listing. You can edit general information, such as the name of the business, location, types of amenities and even add a brief description of the property. To edit your listing:

  1. Sign into the Management Center.
  2. Click on "Manage Listing" in the top menu, select "Name & Description"
  3. Using the menu on the left, fill out (or update) your information for each section, then hit "Submit."

How to Respond to Reviews

Responding to reviews clearly demonstrates -- to both former and future guests -- that you are interested in their feedback, and that you take their comments seriously. To respond to a review:

  1. Log into your Management Center.
  2. Click on "Reviews" in the top menu and select, "Respond to Reviews."
  3. Choose the review you would like to respond to by clicking on the review in the left-hand sidebar. Reviews can be sorted by date, bubble rating, language and response status. 
  4. Select your affiliation with the property.
  5. Write the response in the box provided. Remember, your voice plays a major role in how people perceive your message. Check out our top Management Response tips.
  6. Click, "Submit."

How to Upload & Manage Photos

Grab the attention of potential guests by adding photos to your TripAdvisor listing. Upload photos that showcase what your business has to offer. Be sure to suggest a primary photo that makes a strong first impression. To upload photos:

  1. Head to the Management Center.
  2. Click on "Manage Listing" in the top menu and select, "Photos."
  3. Once on the page, you can add photos by clicking the "Add More Photos" button in the top-right corner of the page.
  4. Click the box authorizing that you are a representative of the business and that you have the rights to post the photo.
  5. Then click the "Upload" button.

While you're here, don't forget to set a primary photo and add captions to existing images. Accommodation owners can also reorder their photos and categorize photos into albums.

For more tips on getting the most out of your photos, read our guide.

How to Dispute a Review

We take fraudulent reviews very seriously. If a review violates our guidelines, or we determine there is something improper about it, we will remove it. However, just disagreeing with the review isn’t enough to warrant removal. TripAdvisor does not arbitrate or referee factual disputes. To dispute a review: 

  1. Sign into the Management Center.
  2. Click on "Reviews" in the top menu and select "Report a Review."
  3. Under “What is the problem with the review?” select one of the options and fill out the rest of the form. 

Once you’ve submitted your request, it can take several days to resolve and we cannot guarantee that the review will be removed. We highly recommend that you submit a Management Response to the review as soon as possible for other potential guests to read.

To learn more, read about the “3 Things You Can Do After a Bad Review.”

How to Report Blackmail

Blackmail on TripAdvisor is defined as when a guest threatens to write a negative review unless the property provides a refund, upgrade or meets another request. You should proactively report these threats to TripAdvisor before a review is potentially submitted. Your immediate reporting of blackmail threats can help keep blackmail reviews from ever reaching the site. 

  1. Sign into the Management Center.
  2. Click on "Help & Settings" in the top menu and select "Help Center."
  3. In the Help Center, click "Contact us" in the top menu and select "Owner Support."
  4. Under “Please tell us what the issue is,” select “Report fraud.”
  5. Under “What do you want to do?” select “Report blackmail threat” and then provide additional information about the reviewer, including name, email, where they are from and stay date. 

Read about our blackmail policy here.

Last Updated: July 18, 2017

Changing Your Business's Location on TripAdvisor

Changing Your Business's Location on TripAdvisor When and how to update your business's location on TripAdvisor.

In order to provide the most accurate information possible to travelers, TripAdvisor strives to list all accommodations, restaurants and attractions in their actual physical footprint. This means listings cannot be moved to a different city/town than where they are physically located. However, if your business is listed incorrectly you can update the address and location by following these steps:

  1. Log in to the Management Center
  2. Under the "Manage Listing" menu at the top click "Name & Description"
  3. Select the "Location" tab from the menu on the left
  4. Update your street address and postal code and click "Submit." Please note, if your city/town or state/province is incorrect you will need to follow the instructions further below. 
  5. You may also add a local language version of your street address, if applicable.
  6. Then, click "Verify Map Pin" and drag and drop the pin to the correct location - we suggest your main entrance or parking lot. Click "Confirm," your location will be updated on the site within 24 hours.

If you believe your business is listed in the wrong location and the city/town/state/province is incorrect, you can notify the TripAdvisor Listings team by following these steps:

  1. Log into the Management Center
  2. Under the "Manage Listing" menu at the top click "Name & Description"
  3. Select the "Location" tab from the menu on the left
  4. Click on the "Wrong location" link next to the city/town, state/province/region field.
  5. Then, fill in the form with your comments and submit

Inclusion in larger tourism regions

If your business is located in a small town or village, which is officially recognized as part of a better-known tourism destination, businesses in your town/village may be displayed with those in the better-known destination. For example, The Wine Country Inn is located in St. Helena, California, USA. However, it’s also listed in the Napa Valley region – an area well known for its wine tourism.

TripAdvisor uses up-to-date, official data from local government or tourism offices to link small towns and villages with the correct city, municipality or region.

To request your city/town be included in a larger, better-known tourism region or municipality, follow the steps above and indicate the name of the region or municipality in which your city/town is located in the comments section of the form.

The best way to certify your business’s official location is to provide TripAdvisor with an official document, such as a business license or tax bill, issued by the larger city/municipality. Other forms of proof may include a link to a page on your local tourist board’s website that recognizes your smaller town/village as part of a tourism region, or a clarifying document issued by a regional governmental authority (examples: Province, County, State.)

Please note, we do not consider postal codes to be proof of location nor does close proximity to a major city or tourism region guarantee that you will be included in that area.

How long will this take?

Property location changes require investigation by a member of the TripAdvisor Listings team. They will review any proof of location that you provide, but cannot guarantee that all requested location changes will be approved. This can be a lengthy process and will take at least 15 business days. Please don’t submit the same request multiple times. This will delay your original request and cause the 15-day time period to start over again.

Last Updated: July 21, 2017

How to Change Your Business's Category on TripAdvisor

How to Change Your Business's Category on TripAdvisor Step-by-step instructions on how to update your business's category or type on TripAdvisor.

Property representatives who want to update their TripAdvisor business type can submit a request in the Management Center.

Accommodations

Before you submit a category change request, confirm that your accommodation meets the accommodation category guidelines. Once you've confirmed this, follow these steps to submit a change request:

  1. Log into the Management Center
  2. Under "Help & Settings" in the top menu, click "Contact TripAdvisor"
  3. Then, in the "Please tell us what the issue is" section, click "Update business information"
  4. Select "Request change of accommodation type" and fill out the short form. Be sure to provide us with the links or license information that we can use to verify your requested category change
  5. Click "Submit"

Restaurants

Restaurants can change their cuisine type(s), such as changing from a Steakhouse to a pizza spot, by following these steps:

  1. Log into the Management Center
  2. Under the "Manage Listing" menu at the top, click "Cuisines & Amenities"
  3. Update all necessary sections
  4. Click "Submit"

If you need to change your establishment category, such as changing from a "Coffee & Tea" establishment to a "Restaurant," you will need to file a ticket with our Owner Support team. To submit an establishment change request follow these steps:

  1. Log into the Management Center
  2. Under the "Help & Settings" menu at the top, click "Contact TripAdvisor"
  3. Then, in the "Please tell us what the issue is" section, click "Update business information"
  4. Select "Report brand change" from the drop-down list, and fill out the short form. Be sure to provide us with the links or license information needed to verify your requested category change
  5. Click "Submit"

Attractions

Attractions can request to change their listing details or type(s), such as changing from a bike tour to a boat rental company, by following these steps:

  1. Log into the Management Center
  2. Under the "Manage Listing" menu at the top, click "Name & Description"
  3. In the "Attraction Details" section on the left, update all necessary sections
  4. Click "Submit"

How long will this take?

Changes to your listing details require investigation by a member of the TripAdvisor Listings team. This can be a lengthy process and will take at least 15 business days. Please do not submit the same request multiple times. This will delay your original request and cause the 15-day time period to start over again.

Last Updated: October 11, 2016

Moving On? How to Update TripAdvisor Registrations

Moving On? How to Update TripAdvisor Registrations Lean how to remove users from your property’s TripAdvisor listing using the Manage User Access tool.

The hospitality industry is always changing. With that change, new opportunities arise and people move on. Here are some of the common questions we receive when these staffing changes happen – and answers for each:

“I’m leaving this property and don’t need access to its TripAdvisor listing anymore. How do I disable it?”

In this case, you can disable your own TripAdvisor registration using the Manage User Access tool:

  1. Log into the Management Center
  2. Under the Help & Settings tab in the top menu, select “Manage User Access”
  3. Click the edit icon in your box and click “Edit User.”
  4. Then, click “Edit User” and “Delete User.”
  5. Before you delete yourself as a user you will receive a warning message. Remember, once you delete your account, you will no longer have access to your property’s listing and Management Center.

“I manage several properties on TripAdvisor, but I’m stepping away from one of them. How do I cancel my registration for that property?”

To disable access for one property in your portfolio, follow the same steps above within it's Management Center.

“One of my employees has left – how can I remove their registration from my business?”

Removing a registration from your business is easy, here’s how:

  1. Log into the Management Center
  2. Under the Help & Settings tab in the top menu, select “Manage User Access”
  3. Click the edit icon in the employee’s box and click “Edit User”
  4. Then, click “Edit User” and “Delete User”

“How can I make sure an outsider doesn’t register for my property?”

Once you’ve registered for your property’s Management Center, you’ll receive an email notification when someone new registers for it. Be sure to pay close attention to these emails. If the name and business affiliation of the new registrant are not familiar, simply follow the steps above to remove the user.

“How long does it take for the registration to be disabled?”

Once you delete or modify a user’s affiliation to your business the change is immediate.

Last Updated: July 21, 2014