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Buying Renfe Tickets Online - Revised Feb. 11, 2016
NOTE from TripAdvisor: This article was created in 2007 and has been primarily maintained by BennyMalaga. Any member is welcome to contribute additional, relevant information, but collaboration with BennyMalaga for more comprehensive editing is suggested and encouraged.
Remember that the Renfe website is being changed continuously, so one should not panic if one cannot find everything that is in this procedure. Use common sense and try to continue until you succeed in buying your ticket. Persevere! The website is a bit surreal. It is like Alice in Wonderland, where nothing seems to be what it really is. Even if you are on the English page, you will find some items in Spanish. Sometimes the website will send you to a completely Spanish page! However if you persevere you may be able to save some money by getting the web discounts.
You may want to print this Part 1 of procedure before you start. Part 2 is just supplemental information that you do not need to print.
Part 1 - Important
1. Renfe Savings
This is an example of the savings one can get by buying AVE tickets on the internet. Here is a trip from Madrid (tourist class) to Barcelona, leaving at 08:30 H.
Full price: 106.70€ (Indicated with the F symbol)
Mesa price: 42.70€ (Indicated with the M symbol)
Promo price: 32.00€ (Indicated with the P symbol)
You can save plenty of money if you plan ahead and buy your tickets 62 days in advance on the web. The discounts become less available as your travel date nears, because they are bought by other people. There are only a limited number of tickets with discounts.
3. The Renfe website is optimized only for the Windows 2000 and XP operating systems. Those who use other operating systems on their computers may have problems buying Renfe tickets. If this happens to you, then try using a PC with Windows and see if that works out. Set the security level of your computer to medium.
4. If you are using Windows on your computer, maximize all the screens to be able to see all the information on the Renfe website.
5. When you use the Renfe website, be sure to use a PC with a printer because you will have to print out your ticket after the transaction completes. You will get a PDF file with the ticket, which you should print out. You will also get a confirmation email with the Locator Number (Localizador) and your time schedule.
Your train ticket will tell you from what station you leave. If you have a problem printing the PDF file, you can print it out at the Renfe station, where they have machines that will print it out if you have the Locator Number. You can also print at a later date. Click on "My Trips - Print Tickets" and input the Locator Number OR log in to your Renfe account (input your user account and password) and go to "My Journeys".
6. The website allows you to buy tickets 62 days in advance of your trip for the AVE and AVANT trips. This is very important! Some discounts are available for dates between 62 days and 4 months in advance. Fares and schedules are posted at midnight, Madrid time. If you cannot see the schedule 62 days in advance for travel between two cities, that means that Renfe is reworking the schedule. This happens frequently especially before summer and after summer. Try looking every day until you see the schedule 62 days in advance.
7. The AVE is the high velocity train for long distances. The AVANT is the high velocity train for medium distances. They both use the same rails and some of their destinations may be the same. Be sure to compare the prices for each of these to choose the best alternative.
8. Not all the seats are offered at a discount. You can buy most tickets 62 days in advance of your trip. That is when the complete list of tickets is shown on the website. You are competing with thousands of other people who want the web discounts. The fewer days between your trip date and the day you buy the tickets, the fewer discounts you will find on the web because the discounted tickets have already been sold. The people who plan early are the people who will get the discounts. All the seats on Renfe are reserved. Your ticket will show what seat is assigned to you. Only on the Cercanias trains (also run by Renfe), which are usually commuter runs, the seats are not reserved and one can sit wherever one wants to.
9. The AVANT is the high speed line for short distances, such as between Madrid and Toledo. There are no web discounts for AVANT. The web discounts only apply to large distances that are run on the AVE and non-AVE trains.
10. Tickets are now individual and one has to identify his name.
11. Some Americans have had problems completing their transactions because their credit card companies blocked the purchase, thinking that there could be some fraud involved. The solution was to call their credit card companies to unblock the purchase. Others have still had problems because Renfe could not connect with the bank of the credit card company. The solution would be to use another credit card which can be registered with "Verified by Visa, MasterCard SecureCode -- after which the payment process worked smoothly. You could also try contacting your bank first and tell them you are buying tickets in Spain before starting the payment process.
On August 27, 2015, Renfe customer service (+34-902-320-320) advised that non-Spanish (probably non-European) credit cards could not be used as an online payment method, and trying to use them generates an unexplained "error" message. Instead, customer service recommended using the PayPal option (which worked on that day).
Many people had had good luck using PayPal. Try using PayPal before trying any credit card. As noted above, this was true on August 27, 2015.
12. To start the buying procedure, go to http://www.renfe.com/. It is best to use the Spanish version because that always works. The English version had a problem in the past.
Read this procedure first.
13. This is a trial run to get a one way ticket from Madrid to Barcelona on the AVE. AVE means Alta Velocidad Española and its logo resembles a bird. Ave also means bird.
14. On the upper left hand panel there is a box for buying tickets. Check the Ida circle for the one way trip. Ida y vuelta means a two way trip.
15. In the Origen box, choose Madrid(Todas). There are cities with the word Todas after the city name, and this means that city has more than one station. If you choose Madrid(Todas), it means you want any station in Madrid. Later your ticket will tell you which station to go to. Always use the destination with the word Todas because it works better than the particular station.
16. For the Destination, select Barcelona(Todas).
17. For the Fecha del Viaje (Departure date), I chose Jan. 5, 2016. For the Adultos box (No. of adults), I chose 1. One can choose Niños 4-13 for children with an age between 4 and 13 years. The other box is Niños < 4 for children less than 4 years of age.
18. Push the Comprar box (Buy box).
19. You are now in the Choose Train page. On the left panel you can choose the class. I choose Turista (Tourist class). The page then shows all the turista trains available.
20. Classes of Service:
a. Tourista class (Tourist Class) – This is the least expensive with two seats on each side of the aisle. There is no meal. Most people should choose Tourist Class. The seats are very wide and comfortable. If you need food, you can go to the cafeteria car and buy something there. It is useless to choose Preferente Class if you want to save money.
b. Tourista Plus - Turista Plus is tourist class, but with only 3 seats per row, compared to 4 seats per row on tourist class. The seats have 20% more space.
Mesa (Indicated with the M symbol) - The last row has backward facing seats with a table between a row facing forward. These seats are not recommended because of small leg room and some people may get dizzy if they face backward. Choose these seats as a last resort. The Mesa price is the selling of four seats in pairs together with a 60% discount on the general fare. With this fare, four people can travel for the price of two. Two people traveling by themselves will have the two pairs of seats, at the end of the car for themselves, but they must pay the price for four persons. Three people may want to choose this. The total price will be for 4 people.
Promo (Indicated with the P symbol) – Up to a 70% discount, but you cannot choose your seat. This is the biggest discount.
Full fare (Indicated with an F in a box) – No discount.
c. Preferente Class (Business Class) - Newspapers, audio/video, parking discounts, access to VIP lounges, electric outlets for PCs. A meal similar to an airline meal is served every day except on Saturday. The Preferente seat is slightly wider than the Turista seat because there are only 3 seats in each row.
23. Check the box siguiente, which means continue.
24. You reach the Realizar Pago, which means the payment page. You have to fill in the Informacion Viajero (Traveler Information).
25. At the top you will see the tickets you chose and their price. There is a box which shows what type of fare you chose. This is the meaning of the different fares:
a. Promo - 70% discount.
b. Adulto - Full fare and no discount.
c. Carnet Joven - Youth Card - 20% discount. The Youth Card is for students from 14 to 26, and this is good for Spanish students with a card issued by the Spanish autonomous governments to their students. Foreigners with cards from EYCA and GO 25 (IYTC) are also eligible. One may have to show the card at the train station.
d. Niño - Child - 40% discount. A child is one who is between 4 and 14 years of age. Foreigners buying online can claim this discount. A child less than 4 years of age rides free if the child rides on your lap. If you want the child to have his own seat, then you have to buy a child fare. Of course the web fare (if you can find one) will be cheaper than the child fare.
e. Promo plus – 65% discount.
f. Tarjeta Dorada - Gold Card for over 60 years old - 25% to 40% discount, depending on the day. On Monday, Tuesday, Wednesday and Thursday, there is a 40% discount. On other days the discount is 25%. This can be bought at the ticket office for 6.00 euros. People who are not Spanish citizens or residents should take their passports with them to buy the Tarjeta Dorada. The card can be acquired by foreigners and non-residents. The website will ask you for your Tarjeta Dorada number if you ask for this discount. You cannot get this card on the web, and the only place you can get it is at a Renfe office at any railroad station. The card also allows you a discount on the Cercanias trains. You can buy the Tarjeta Dorada and then immediately buy your train ticket to get the discount.
If you were not able to get the promo fare, the drop down menu allows you to choose one of the discounts. There is a second drop down menu marked "Seleccione un descuento" (Select one discount) that allows you to choose the Familia Numerosa General (Big family general) or Familia Numerosa Especial (Big family special). For these one has to be registered in Spain as a big family, so this eliminates all foreigners.
26. There is a feature to choose your seat. Check the box that says " Selección de Asiento ". This is good only for the AVE and not for the AVANT train. After entering your payment method, a diagram of the seats available for selection will come up on screen at the end of the process. Choose your seat by clicking on it. You should know that the last row (where you will see a symbol for a table) faces backward, but there is a table between that row and the adjacent row. It is best to choose the middle row because you will be able to see the TV set which shows the movies.
To view the seating arrangement for each class of service, go to:
Choose your route, such as Madrid-Cordoba-Malaga. Then choose the Turista or Preferente and you will see the seating arrangement. If you have a pet with you, check the Ticket for Pets box. Hit the Continue button.
27. You are now at the Identification Page.
For Viajero 1 (First traveler):
Fill in all of the fields that have an asterisk, as they are mandatory.
Tipo documento (Type of document): Choose pasaporte. You can put your passport number here. The other choices for document are NIF (Numero de Identifificacion Fiscal, which is the Documento Nacional de Identificacion + the letter), NIE (Numero de Identificacion del Extranjero), and Otro (Other).
Documento: Passport number.
Nombre : First name.
Apellido 1: You last name.
Apellido 2: Leave blank. The Spanish use this for their mother’s last name.
Email : Fill in your email id. This is important because at the end of the process, Renfe sends you a confirmation email.
For Documento, choose Pasaporte if you are not Spanish.
Telefono: For Telephone No., type 123456789. Phone numbers in Spain have 9 digits. Use only digits, with no dashes.
The next box is Seleccionar Asiento (Seat Selection).
Indiferente means you are indiferent and do not want to select your own seat.
Seleccion de asiento means you want to choose your seat.
Preferencia Ventana means you want a window seat.
Preferencia Pasillo means you want an aisle seat.
Elegir Modo de Pago Box - Payment Box
For Tarjeta de Credito - Credit card information.
Numero de la tarjeta means the credit card number.
Titular de la tarjeta means the name on the credit card.
Fecha de caducidad means the date the credit card means the expiration date of your card.
CVV/CID Number ("Card Verification Value") on your credit card or debit card is
a 3 digit number at the back of the card.
Email - Fill in this box.
There is no need to fill in the Telefoni movil box.
Check the Marque esta casilla en caso de que No desee recibir comunicaciones publicitarias de RENFE-Viajeros. This assures you will not get junk mail from Renfe.
Check the PayPal box if you are going to use PayPal.
Check the bpx that says: He leído y acepto Condiciones Generales de Viajeros, las Condiciones Generales de la venta y la Política y Privacidad disponibles en la Información Legal. This means you have read the terms of Renfe.
Check the Comprar box on the right panel. This means you are ready to buy the ticket.
28. You will then get to the payment page. Fill in the desired information.
29. You will then get a message that Renfe is connecting with your bank. If there is any problem from then on, it is the fault of your bank and you should contact them. However it may be that the Renfe website has gone down. The error messages you will get are not understandable at all. Just try again from the start and see what happens.
30. You will then go to the Ticket page. This will have your purchase code no., a summary of your trip purchase and schedule, and a Print Tickets button, which you should hit.
31. You will see the tickets in a PDF format, which you need to print. Your ticket will give you the train station name (such as Atocha or Chamartin for Madrid departures), the date and time when the train leaves, the date and time of arrival at the destination, the train number (such as AVE 02093), the class of service, the car number (coche), and the seat number (plaza). With this you can go to the gate directly when you go to the railroad station and use the ticket to board. The ticket should have two DataMatrix symbols on it. Go to the station half an hour before your train leaves because you have to go through a security checkpoint, similar to the one in airports. Then you need to look for the platform you leave from. The AVE trains are very punctual. At the bottom of the ticket, there is a box titled Datos Del Cliente (Client Data). Ignore this, because you do not have to fill the box.
32. You do not need anything else to board your train if you have printed out your electronic ticket. Just go to the station and find out what platform (via) your train leaves from. You do not have to exchange your electronic ticket for another ticket. The electronic ticket is the real ticket. Renfe personnel will wand it at the gate to your train and allow you to board.
33. If your computer goes down or the Renfe web page goes down while you are doing your transaction and you are not sure if the transaction was completed, check with your bank to see if your credit card was charged for the ticket. If your transaction was completed, you would get an email from Renfe. Check your inbox and also the spam box. Then you can make a decision whether to attempt the transaction again.
34. If you completed your transaction and your computer went down or you had a problem with your printer, or you forgot to print the ticket, you can go to the box "My Accounts".
a. Go to the Renfe front page. Then go to the second page (Compra de Billetes) and check the My Journeys-Print Tickets box.
b. Fill in the data with the Localiser or ticket number you received in your email confirmation. Press Search.
c. Fill in Departure station, Destination station, Journey Date, and E-mail. Then press the Search box.
d. You should now have the option to print (impressa) your tickets. Your browser will probably block the popup at first, so look for the blocked popup icon or yellow bar and give it the go-ahead. Now you should see your PDF which you can print. Also take a moment to email the PDF to yourself (or otherwise put it online in a safe place) in the event that you need to access them in Spain (i.e. at a hotel PC or internet cafe).
e. You will get back the final page and you should try to print this. If this does not work, call Phone number: (+ 34) 902-109-420 (Hours: 7:00-23:00) for help. The attendant will ask you for your Locator No. and then help you print the PDF file. You can also go to any Auto Check In machine at any Renfe station and print out your ticket using your Locator No.
35. Advice to travelers: The web page is not user friendly and one has to do trial and error to find the discounts one is entitled to. Also if the train is more than half an hour late in arrival at the destination, one is entitled to a full refund of the fare paid. Be sure to ask for the refund because it may not be given freely.
36. When you put in your credit card information and enter the data, you may get the G001 error. This means that Renfe could not make a connection with your credit card's bank at that time. You can try again another time. If you have tried several times and have not been successful, there is bad news for you. Most of the people who have had this error are people who live outside of Spain.Sometimes the G001 error means that the Renfe website is not working properly. Try at another time. The Renfe website is woefully underpowered because it does not have the capacity to handle the number of people who want to use it. Most of the time it means that your bank is blocking the purchase because it thinks that fraud is being committed with your credit card, since it is a foreign purchase. Call your bank and explain what you are doing and ask them to unblock the purchase. This is very important and you should really do this before you start the procedure of purchasing the ticket online.
There is another cause for this error. It may mean that the Renfe website software is incompatible with the software of your credit card's bank. The Renfe software is designed to work with the software of banks in Spain. Banks in Spain seem to have a higher degree of security than banks in other countries, especially the USA. A Spanish bank customer must have a contract to access his account on the web. The Spanish bank customer is given a customer number, a numerical code, and a plastic card the size of a credit card. This card has a matrix from A to J on the vertical column and Nos. 1 to 10 on the horizontal column. The matrix is filled with random numbers from 1 to 99. When the software of Renfe queries the software of a Spanish bank, the Spanish bank software asks the user for his customer number, his numerical code, and asks for the random number in a certain spot of the matrix, such as G5. If the user cannot provide this number, the request is rejected by the bank. This bank software prevents fraud.
There appears to be two issues affecting Americans with online purchases, namely security between Renfe and your bank and the functionality of the Renfe site. One user after many attempts (and having signed up for the Mastercard SecureCode program) was able to purchase tickets. Attempts to buy another set of tickets resulted in the G001 errors (30 attempts after a successful purchase). This experience suggests much of the problem is a communication between the Renfe site and US banks. The user also had tried another credit card and called the credit card company which said no purchase requests had been rejected on their side. If you get a F024 error: This seems to be caused because of choosing to select a seat. Try again without opting for seat selection. The booking will go through.
Many American credit cards simply will not work because the bank that issues them may not have software that is compatible with the Renfe software. The Amex card and the Citibank card do not work. Many Americans have pulled their hair out in frustration trying to buy Renfe tickets on the web, without much luck.If you are going to use a Visa card, sign up with the Verified by Visa program first. If you are going to use a Mastercard, sign up with the Mastercard SecureCode program first. This added security with a PIN number seems to havehelped many people buy Renfe tickets. If you do not know how to get the sign ups, talk to your bank first and ask them how to get them.
Here is the site for Verified by Visa signup:
Here is the site for Mastercard SecureCode:
Visa debit cards have been found to work. If you have problems which you cannot resolve, call Renfe, who can transfer you to an English speaker.
Phone number: (+ 34) 902-109-420 (Hours:7:00-23:00).
The tickets are transferable, so if none of your credit cards work, you can ask a friend to try his credit card and if it works, you can print out the tickets and pay your friend.
37. There is a new discount card for youths between 14 and 25 years of age called +Renfe Joven 50.
For AVE and large distance trains: Tickets bought 30 days or more ahead of time get a 50% discount. Tickets bought between 15 and 29 days ahead of time get a 40% discount. Tickets bought less than 15 days ahead of time get a 30% discount.
For Cercanias/Rodalies, medium distance trains, and Avant, there is a 25% discount at any time.
This card can be bought at any train station and is good for one year. One will need to show an identification showing one's birthdate, such as a passport or national identity card.
Part 2 – Other Information
43. Ticket Agents
Many Americans who have had a problem buying tickets have resorted to Petrabax, or Palace Tours that represent Renfe in USA. This is their website: http://petrabax.com/renfe/ and http://www.palacetours.com/renfe
Another agency that people have used is Rumbo.es. They can get you the discounts and charge about 15 euros for the service. http://www.rumbo.es
There are rail passes for Europe from different agencies, such as the Eurail Pass. If you are already in Spain you can buy train tickets at any travel agency for about a 5 euro service fee. Ask the travel agent how much they charge.
Remember that it is always cheaper to buy direct from Renfe. Using ticket agents should be a last resort.
44. There are discounts for two way trips (going to one destination and returning to the original point in the future). There is a 20% discount for the AVE and large distances. For medium distances there is a 10% discount. For the AVANT, there is a 10% discount if one returns on the same day.
NOTE to Ed ~This appears incorrect as 20% discounts apply refer RENFE http://www.renfe.com/EN/viajeros/tari...
45. City Stations - Be aware that many stations may not be in the town center.
Alacant - This is another name for Alicante ( Station is at Avenida Salamanca, 1.3 km from the Cathedral).
Albacete - Station is at the Avenida de la Estacion (0.8 km from the Cathedral).
Antequera - Station: Santa Ana (This station is 19 km away from downtown Antequera.)
Barcelona - Station: Sants
Ciudad Real - Station: Central (1.6 km from downtown Ciudad Real.)
Cordoba - Station: Central (0.8 km from Mezquita.)
Cuenca - Station Fernando Zobel is located at Cerro de la Estrella (4 km from downtown). Take the No. 12 bus to the downtown bus station. There is a bus every 20 minutes and it takes 15 minutes to go to the downtown bus station. After that take the No. 1 bus to the Plaza Mayor, in the upper part of town, where the Cathedral and the sights are.
Guadalajara - Station: Yebes (A traveler from Madrid who wants to go to Guadalajara should not use the AVE because it drops you off at Yebes, which is a small town 14 km away from Guadalajara, with very scant buses or taxis available to take you to downtown. Use the Cercanias train instead, which drops you off downtown.)
Huesca (1 km to Cathedral.)
Lleida (0.6 km to Cathedral.)
Madrid - Station: Atocha for trips to Malaga, Seville, Cordoba, Ciudad Real, Zaragoza, Barcelona, Toledo, Cuenca, Valencia, Albacete.
Station: Chamartin for trips to Segovia, Valladolid and other points north.
Malaga - Station Maria Zambrano - also known as Vialia (1 km to downtown.)
Puente Genil - Station: Herrera (9 km from downtown Puente Genil.)
Segovia Ave Station: Guiomar (6 km from downtown Segovia and bus connection every 15 minutes to Roman Aqueduct.) Bus No. 11 and Bus No. 12 have frequent service from the AVE station to the Aqueduct. The bus fare is 0.93 euro.
Seville - Station: Santa Justa (2 km from Cathedral.)
Tarragona – There are two stations in Tarragona. One is downtown at Passeig de Espanya. This station is used by the Euromed, Alaris, RExpress, and Talgo trains. The other is at Camp de Tarragona (15 km away from downtown Tarragona). The Camp de Tarragona station is used by the AVE, Avant, and Alvia.
Station: Camp de Tarragona (15 km away from downtown Tarragona.)
Toledo (2 km to Cathedral.)
Valencia - This website explains the two station locations:
Apparently you can take the shuttle bus for free by showing your Renfe ticket. The distance between the two stations is 1.2 km and it takes 14 minutes to walk between them.
Address of Estacion del Norte: Xativa, 24 (Located 200 meters from the Plaza del Ayuntamiento).
Address of Estacion Joaquin Sorolla: Calle San Vicente Martir, 171.
The AVE and Euromed use the Joaquin Sorolla station. All the other trains use the Norte station.
Valladolid - Station : Campo Grande (1 km to downtown.)
Zaragoza - Station: Delicias (2.5 km to Plaza de Aragon.)
46. There is a Changes/Refunds button on one of the panels, if one needs to use it. You will need to have a ticket number to use it. If you bought your ticket on the internet and you want to make a change to it, such as a different date or time, you can go to any Renfe office or station and ask for the change. There is no charge for this and you will have to hand over your internet ticket to get the new ticket.
47. International Train Travel
a. Go to the front page of Renfe, Spanish version: http://www.renfe.com/
b. At the bottom right panel, click on Viajes Internacionales.
c. On the next page, click on Trenes Internacionales.
d. You will find that there are trains to Portugal, France, Switzerland and Italy. All of them are trenhotels.
e. Choose one destination by clicking on the appropriate "Compra de Billetes". You can then proceed with the purchase.
Note ED- This passage needs overhaul. It is out dated. For example Trenhotels are now out of fashion overtaken by fast daytime trains.
48. Here is a good AVE map that can help travelers visualize where the high speed trains go:
The AVE lines are the ones in black.
49. Luggage has to be carried by the passenger and placed on the overhead rack above the seat. A passenger with heavy luggage may have a problem lifting the luggage to the overhead rack. Most passengers using Renfe have small pieces of luggage, for that very reason. Bringing two pieces of luggage can create a problem because the overhead storage is limited for each person. At the end of each car, there is some limited space for heavy luggage. There is no separate car for luggage. You are allowed to bring two pieces of luggage (anything that can be hand carried) with a total weight of 20 kilos. The bigger bag should not have dimensions bigger than 70 x 50 x 25 cm. However luggage rules are seldom applied. Go early if you have heavy luggage so that you can put it in the luggage rack for big luggage, although this luggage rack is small. If there is no room there, put it on the overhead rack and ask any young Spanish man to help you lift the luggage. Most Spanish will not hesitate to help you.
50. The Renfe website says that bicycles can be brought on board only on Cercanias trains.
Please visit this thread in the Seville forum for more information.
51. Arrive at your train station half an hour before your trip. Many train stations are huge and you may spend some time looking for the place you need to go to. When you arrive at the Renfe station, verify what platform (Via) your train leaves from. There may be many platforms. If you do not see any signs, ask a Renfe clerk. When your train is called or you see that the monitor says it is leaving, go to the gate/platform indicated immediately, especially if there is a crowd. The sooner you can enter your car, the better, because it will be easier to store your luggage. When you pass the checkpoint, your ticket will be wanded and you will be allowed to go to your train.
Be sure you get on the correct car. Inside the car, there is an electronic sign over each door giving the number of the car. Many passengers do not see this and go to the adjacent car. When you go up the step to the car, there is no indication whether to turn left or right. Stow your luggage and you will be ready to go.
If you go to the restroom, be aware that it is a bit difficult to lock the door when you are inside. Test the door to see that it is locked before using the restroom. Many passengers have been surprised inside the restroom when another passenger has opened it because the passenger did not lock the door. You know that the door is locked when you see the light go on in the restroom.
52. The train doors close two minutes before the train is scheduled to depart.
53. You are allowed to bring your own snacks and drinks on the train. The Spanish do that all the time.
54. If you buy tickets and have an error and get only the Localizador code without the tickets, go to the top panel called Changes/Refunds. On the new page in the bottom left corner you will see the link ' My Journeys', and follow it. You will need to fill in some fields: 'Locator' (Localizador code you got by e-mail), journey date (date of first departure in case of return ticket), etc. And then you will be able to print out your ticket finally:
55. A child less than 4 years of age can ride free if the child sits on the lap of a parent. Of course if the child is big, this will not be practical or comfortable. The parent should then buy a child ticket using the niño fare.
56. If you have problems which you cannot resolve, call Renfe, who can transfer you to an English speaker.
Phone number: (+ 34) 902-109-420 (Hours:7:00-23:00).
57. The Madrid-Toledo route is heavily traveled because of tourists and also because it is a commuter run. Those who want to do a day trip to Toledo should not take a chance. Buy your round trip tickets early. This route goes south from Madrid to Toledo. The other route south from Madrid goes to Cordoba and then may go to Seville or Malaga. The two routes are not connected. In other words, one who goes north from Cordoba, Seville, or Malaga cannot go to Toledo. To go to Toledo from these southern cities of Andalusia, one has to go first to Madrid and take another train to Toledo. The only way to get to Toledo is to take the Avant from Madrid. This line goes between Madrid and Toledo only. The AVE between Madrid and Cordoba does not stop at Toledo.
58. What happens if you miss your train? You are out of money because Renfe will not refund your money. Renfe was not able to sell your ticket to someone else, so if they refund your money, they will be on the losing end. So try to be on time for your train.
59. Advice to transatlantic travelers who want to take the AVE on the same day of arrival to Barcelona, Cordoba, Seville, or Malaga: Leave enough time to get to your train, otherwise you lose your money because there are no refunds. There are many flight arrival delays because of bad weather. Here are some estimates of how much time should be allotted:
Flight delay at arrival: 2 hours (this is very common).
Time to get through immigration, baggage, and customs: 1.5 hours
Taxi to Atocha Station: 0.5 hour
Time to go through security, find train platform, ticket check: 0.5 hour
Total time: 4.5 hours
If one wants to avoid all this uncertainty, stay overnight in Madrid.
60. Assistance to people with reduced mobility: You will see a box on the payment page with this title. There is an article in Spanish which says that if you need assistance, call 902-240-505 twelve hours before your trip. For immediate assistance at the station, go at least half an hour before your trip and go to the Help desk there to ask for assistance getting to your train. Someone will help the person with reduced mobility by placing that person on a wheelchair (if that person does not have a wheelchair) and will help the person board first before other people.
61. For changes to tickets:
a. Promo fare tickets cannot be changed. That is the penalty for getting the lowest fare.
b. On the same day, you will be charged 15% of the ticket cost (for tickets without discounts).
c. For another day, you will be charged 20% of the ticket cost (for estrella fare and tickets without discounts).
62. For refunds, you will be charged 50% of the ticket cost for a promo fare, and 30% of the ticket cost for the promo+ fare.
63. For persons who want to take the trenhotel to other countries: When you enter the Renfe website to buy tickets, you will notice that at the bottom of the screen, there is a place that says Trenes Internacionales. I entered that and found out that it depends where you are buying your ticket from. Anyway it gives you information on how to buy your tickets, depending on what country you are buying from.
Caution: Many passengers have complained of dirty toilets and that they could not sleep. The trenhotel is not the Orient Express of the movies. Those who think of taking the trenhotel from Granada to Barcelona can take a Vueling flight instead.
Types of Tickets for the Trenhotel:
a.Cama Gran Clase - The cabins for Gran Clase have a shower, washbasin, and toilet. The cabin can be individual or double. There is a welcome drink and dinner and breakfast at the restaurant, all included in the ticket.
b.Cama Preferente - The cabins for Cama Preferente have a washbasin and can be individual or double.
c.Cama Turista - The cabins for Cama Turista have a washbasin and have four beds in two double bunks, with a small stair to access the upper bunk. If the ticket is for one person, one has to choose señora (lady) or caballero (gentleman). The tickets can also be for groups of four to occupy the whole cabin.
d.Butaca Superior - This has 3 seats across and the seats can recline very much.
e.Turista - The Tourist class has 4 seats across and is the most economical. When you book two tickets for the Trenhotel, the computer will assign you the same car and the plazas (place numbers) may not be consecutive. You do not have to worry that you will be sleeping with a stranger!
64. Do not bother with the Club AVE. This is only for Spanish citizens and permanent residents.
65. Sometime in May, June, and October, there may be a problem in viewing the schedule 62 days in advance. This may be the time that Renfe is loading the summer schedules or the fall schedules. There will be no message on the Renfe website about what is going on. One just has to try looking at the schedule every day until one finds the new schedules. So be patient and persistent. This also happens during fall.
66. Plane or AVE between Madrid and Barcelona: In 2008 journalists tried to go between downtown Madrid to downtown Barcelona on a plane and on the newly installed AVE to Barcelona. They found out that it took the same amount of time. The shorter plane ride was offset by the long amount of time one has to be at the airport before the flight and the hassle of airport security. Besides, on the AVE you can walk around the train, which you cannot do on the plane. There is a cafeteria car on the AVE where you can have coffee and a snack. The chairs on the AVE are very comfortable and spacious. The space one is given in planes is very small and one feels like one is cramped into a sardine can. The security check at airports is very tedious for many people. So the AVE is a better way to travel in Spain than the plane, unless one is traveling from one extreme of the country to the other extreme, such as from Malaga to Barcelona.
67. After your first trip on the AVE, you will find that the comfort of the trip more than offsets whatever problem you had in booking the train on the website. The seats are very comfortable and there is hardly any vibration. You can stand up and walk around, such as to the cafeteria car. There is a movie that is shown, like on airlines. The AVE is Europe's most advanced high speed train. Before you know it, you are at your destination!
68. The train is a public place, so be discreet and do not be noisy. There are people who are working on their PCs and they will appreciate other passengers to be quiet, so that they can concentrate. Do not shout on your cell phones. Renfe does not allow cell phones to be used unless one is between cars or at the cafeteria.
69. Some regional trains are only available 22 days in advance (such as Seville-Granada). If you try to book more than 22 days in advance, you will get this message as a pop-up: “Tren Sin Disponibilidad" . The Madrid to Toledo trains seems to be available about 22 days in advance. The Madrid to Segovia trains are also available about 22 days in advance. So if the trip you desire is not available 62 days in advance, this is the reason. You just have to keep trying with different dates until you get what you want.
70. Bookings cannot be made between 2300 and 0700 local time (CEST). The website merely says that the operation (booking) could not be completed if one tries to reserve tickets between the times specified.
71. Do not bring in your luggage anything that looks like a weapon, such as a long kitchen knife. When you go to the security point at the Renfe station and your luggage goes through the Xray machine, it will be detected and the security officers will ask you to throw it away before you can enter the secure area.
72. Be alert when you get to the train station. Train stations are favorite hangouts for pickpockets.
73. There are movies when the trip is longer than 2 hours. The movies are in their English original version, and have Spanish subtitles. Get the earplugs that the Renfe attendants give for free at the start of the trip and tune in to Channel 4. Channel 4 is used for the original language of the movie. If the movie is American or British, choose this channel. The movies are in Spanish if you tune in to Channel 5. The movies are new and many of them are very entertaining. Some movies are not in Spanish or English, but have been made in other European countries.
74. Most of the time the AVE train will be traveling at 300 km/hr. This is fast, but not at the speed of light! You will still be able to see the countryside. Focus on the middle and far distances and you will be able to see details.
75. People traveling south of Madrid on the AVE to Cordoba, Seville, and Malaga, will see a very high hill surrounded by a plain, located about 10 km from the Atocha station (10 to 15 minutes from Madrid). This is the Cerro de los Angeles (Hill of the Angels), located in Getafe. What calls attention is that on top of the hill is a very high monument, which is the Monument to the Sacred Heart of Jesus, depicting Jesus on top of a column shaped like the top of a pyramid. This was built in 1919 and inaugurated by King Alfonso XIII. Getafe is the geographical center of Spain.
A bit further, near Toledo, one can see a castle on top of a hill. It is the Castle of Almonacid in the town of Almonacid de Toledo. El Cid captured the castle from the Moors. It was the property of the Archbishop of Toledo until the end of the 18th century.
Just south of Cordoba City is a hill with a castle on top. The name of the town is Almodovar del Rio and the castle has medieval night dinners.
76. The most frustrating thing is when the Renfe website does not finish your transaction after you have put in all the information needed. You just have to persist. Sometimes it takes days to get that discount that makes it worth the effort. Try it in the morning, in the afternoon, in the evening.
77. Attention to passengers going to Segovia from Madrid: When you use the pull down menu to get the city destination, you will find that there are two for Segovia. One says just Segovia. The second says Segovia AV (AV probably stands for AVE). The second one is the one to choose and will have the whole train schedule. The first one will not give you any schedule at all! The schedule for this trip appears only 22 days into the future because it is a short trip.
78. People who want to travel between Madrid and Seville or between Madrid and Malaga may want to spend the day in Cordoba. The only way to do this is to buy one ticket between Madrid and Cordoba and another ticket between Cordoba and Seville or Malaga. The Cordoba train station has luggage lockers where you can store your luggage for a few hours. The Cordoba bus station is directly opposite the Renfe train station and they also have lockers. There is a No. 3 bus that you can get from the train and bus stations to downtown, where the Mezquita is.
79. Madrid's Barajas Airport has one Renfe office in T1 and another one in T4. Check this website to locate the map for each terminal.
80. Car Rental Agencies at Different Stations:
a. Madrid Atocha Station: Atesa, Europcar, Hertz.
b. Malaga Maria Zambrano Station: Hertz, Europcar, Avis, Atesa (National and Alamo).
c. Barcelona Sants Station: Avis, Europcar.
d. Seville Santa Justa Station: Hertz, Avis, Europcar.
81. If you are planning to buy two or more tickets, it is best to register so that you do not have to type your data more than once. To do this, hit the Compra de Billetes (Buy Tickets) button on the first page of the Renfe website. On the next page there is a panel called "Identificacion". Go to the "Register me" button and save your information. Choose a user name and password. Then the next time you want to buy a ticket just sign in with your user name and password.
82. If you have not been able to buy your tickets online and are in Madrid, you can buy tickets at the Atocha Station. Be aware that there will be many people buying tickets there and that it may take you an hour to buy your tickets. There are two lines, one for buying tickets on that day and another for buying tickets on future dates. There are Renfe offices at Barajas Airport at Terminals T1 and T4.
83. Atocha Station has a new arrival building that is 200 meters long. If you arrive on the AVE to Madrid, you will have to pass this new building. To get to the street and the taxi line, you will have to walk on moving sidewalks, and this will take at least 10 minutes.
84. Free Cercanias Ride – Combinado Cercanias - Travelers on AVE trains have the option of beginning or completing their journey on the Cercanías network in those cities where the Cercanias (local train services) operate at no extra charge. Travelers may take a Cercanías train from any station in the city’s network to reach the AVE train’s departure station. They may also complete their journey by taking a Cercanías train from the AVE train’s arrival station to any Cercanías station in the network, as long as the AVE train’s departure and arrival times, including any travel between different main line stations in the same city, are compatible with travelling on Cercanías trains. When the AVE ticket is purchased, it generates a password which will be printed on the ticket. By using this password, you can take advantage of two journeys on Cercanías trains, one in the departure city and the other in the arrival city. You can obtain your Cercanías tickets at ticket booths, or by using the automatic ticket machines, on the travel date shown on your AVE ticket. You can use the Cercanias train 3 hours before your AVE leaves and 3 hours after your AVE arrives at its destination.
In addition to AVE tickets the same applies to other long distance trains so check your ticket. A very useful tip if arriving into Madrid's Atocha or Chamartin stations and having this free Cercanias ride and wanting to get to Barajas Madrid airport is to head from the long distance platforms to the Cercanias location and collect your ticket to ride on line C-1 that takes around 30 minutes from Atocha to Terminal 4. For details of Madrid timetable and map see http://www.renfe.com/EN/viajeros/cerc...
If using this free transport combined with long distance train the reference number shown on the ticket will be shown against Combinado Cercanias and this is the reference to be typed onto the screen at the automatic ticket machine near the Cercanias platforms entrance. At Atocha the platforms 1 or 2 are usually those where the C-1 train stops.
85. Storage Lockers: Not all Renfe stations have storage lockers. Here is a list of stations that do have lockers:
a. Barcelona Sants
b. Madrid Atocha
c. Madrid Chamartin
d. Malaga Maria Zambrano
e. Seville Santa Justa
f. Valencia Joaquin Sorolla
g. Zaragoza Delicias
i. Cordoba – The train station does not have lockers but beside the train station is the bus station that does have lockers. People who go from Madrid to Seville can stop at Cordoba as a day trip. However they need two tickets, one from Madrid to Cordoba and another from Cordoba to Seville.
86. Renfe Train Pass – This is a new product that non-residents can buy and allows several trips within a month. One needs to show his passport at the station. Prices depend on the number of trips and the class one chooses.
For four trips, the train pass costs 163 euros. If one has four trips and cannot find any discounts on the individual tickets, one may be able to save some money by buying the train pass. However if one is able to find discounts by buying 62 days ahead of the trip, then the train pass will be more expensive than buying the four trips separately. One has to figure out the cost of four trips versus the cost of the train pass before electing the train pass.
After buying the pass, one will have the pass number, localiser number, and the DNI/Passport No. To get the individual tickets, go to the Journey Validation button and buy the tickets you want the regular way.
87. On Jan. 9, 2013, the new AVE line between Barcelona , Girona and Figueres started. It will take 37 minutes between Barcelona and Girona, and between Barcelona and Figueres 53 minutes. The high speed rail station in Figueres is called Figueres Vilafant on the Renfe website. This station is located 1.5 km from downtown Figueres and 2 km north of Vilafant. There is a bus that connects with downtown Figueres, at the other rail station and bus station. One can connect at Figueres Vilafant with the French LGV Perpignan line. Renfe trains now go to Paris and one will does not have to make a transfer at Figueres.
88. New service on the RENFE website: ALSA and AVANZA (bus companies) and RENFE have collaborated and it now possible to purchase combined ticket for bus and trains. The ALSA service is designed for passengers travelling to Denia and Javea using the main line station at Valencia with journey starting from Barcelona or Madrid. The AVANZA service is designed for travellers heading to Marbella and Estepona using the mainline station of Malaga with journey starting from Madrid.
More detail (in Spanish) on http://www.renfe.com/EN/viajeros/tari...
There is no saving of fares with the new combined fare.
89. If your AVE train is delayed, you are entitled to a refund: 50% if your train is late between 16 and 30 minutes and 100% refund if it is more than 30 minutes delayed.
BUT NOTE - Refer to the RENFE page regarding Punctuality Commitment here http://www.renfe.com/EN/viajeros/info...
90. Have a happy trip!
91. There are discussions about Renfe tickets in the Madrid forum. If you have a problem, please look for this procedure in the Madrid forum and make your comments there. It is too difficult to answer everyone on other forums because there are so many different forums in Spain. This article contains the experience of hundreds of persons who bought Renfe tickets. Thank you to all contributors.
Update -December 2, 2015. Tried to use two different credit cards using Safarin and Chrome browsers but they didn't work. It is not a bank problem It is a RENFE issue. I spoke to them and they confirmed that. PAYPAL works just fine!! Use it.