As an establishment that boasts "Christiopher Plummer stays here while performing at Stratford and is quite pricey it also hosts a whole floor of drunken rowdy painters who kept us up all night then took over an hour at 6am checking out sounding like a herd of elephants, yelling, ladders banging etc (there were 3 van/trucks of them). When we called the prominently displayed number to complain at 2am we got an answering machine. When we complained the next day to the staff, (a bunch of sweet students) that this establishment is not a Motel 6 and would like to speak to the Inn Keeper who was nowhere to be found. We NEVER received direct communication from the Inn Keeper rather through her staff informing us that the emergency phone number is in the information book in our room, (didn't think to look there at 2am), and they had no control over the behaviour of their "patrons". This was a room/restaurant package on a Saturday - not cheap! The package put us in the Terrace Wing which has been described as shabby/tired so when we saw a bunch of guys in painter's overalls as we were checking into our room we assumed they were working on the above floor. i was so exhausted the next day I forgot my coat and my hubby forgot to give them our room key. It took them 4 days to find the coat that I left in the closet and they wanted my credit card # to ship it back. After this disasterous stay you'd think at the very least they could have shipped my coat for free. The restaurant is good and staff very sweet, but the Inn Keeper should be ashamed of herself!
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- Also Known As:
- Westover Hotel St. Marys
- Westover Inn St. Marys, Ontario