Phrae is a bit off the beaten track, so one shouldn't expect to see the same high levels of sophistication as in BKK or Chiang Mai. The pace is slower here, but the people are nicer and the prices are cheaper. We found this hotel to be clean and comfortable, staffed by people who are kind and good hearted (ใจดีมาก). We stayed in two different rooms for our 2-night stay, and in both cases, the rooms were clean, in good condition (most hotel beds in Thailand are very firm), and had good amenities. The breakfast buffet, contrary to what some have said, was excellent, but may intimidate some people who aren't familiar with Thai breakfasts. Don't worry, just ask for guidance with the food, and you will be pleasantly surprised.
All of the staff were friendly and kind, and exemplified the very best in Thai customer service. We wanted to tour around the city and surrounding villages -- one of the best parts of Thai domestic tourism -- and the manager gave us a detailed overview of places to go, but never steered us toward any tourist traps. When I was having trouble with my in-room wifi, one extremely kind gentleman (Khun Roon) stopped what he was doing to reboot the wifi servers. Voila! Problem solved. To be honest, we were so charmed by the staff that we brought them back some food treats when we went to the night market/food stalls,
The garden area is nice for breakfast, and you could linger as long as you wanted without feeling hurried or crowded. But you need to beware of mosquitos if you hang out there in the evening.
Finally, one of the treats about Thai domestic tourism is seeing the attractions that one wouldn't find in large cities. The hotel helped us locate excellent silversmithing villages, the most famous place for the iconic "sua moh hom" shirts, and various temples and natural attractions.