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All reviews fidel castro hand massage pool butler la parrilla through vrbo brad joey sister property sister hotel next door all inclusive package swim up bar puerto vallarta full kitchen breakfast and dinner all inclusive plan four seasons pool staff one bedroom suite
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Reviewed April 20, 2018

We are a family of four with two small children (1 and almost 3), and were looking for an actual, relaxing (well as relaxing as it can be with two little ones) vacation involving minimal planning, no food prep, no cleaning, and fun times for the kiddies. This place delivered in spades.

Our top 3...

1) The service - ridiculously great, you can feel the sense of pride from everyone; from the three waiters who waited on us hand and foot each morning at La Casona (Freddy, Felix, and Ernesto), to the Pool staff (Oscar & Esbai) and the Butler (Rommel), and the waiters (especially Aldo) at the Italian place where we ate 4 of 5 nights (see food below), everyone made us extremely welcome, helped entertain the kids, and was just generally great

2) Food - We have been to Mexico a few times in the pre-kids days and the one consistent downside was the food. We were referred to this place by a friend, they raved about the food so we figured we'd take a chance. We were on the all inclusive plan so it was super easy, got to try a bunch of stuff, and everything was great. Basically had breakfast at the same place each morning (though you don't have to), lunch around the pool each day, and 4/5 dinners at the Italian place next door at Flamingos, cause you just couldn't beat the oceanfront dinner view. Real adventurous I know, but when you find something that works! There was also a Mexican restaurant we checked out one eve which was great, and a steak place and a sushi place we will save for next time.

3) Atmosphere - This hotel is linked to the Flamingos next door so you can go there, but they can't come to La Estancia, so it is a little more exclusive feeling. Pool is not super bonkers with hourly water aerobics or boozy spring break parties (at least not when we were there) - so if you are in for a party place this is not likely it. Pool was amazing for the kids though and the beach was also great - lots of opportunities for boogie boarding for the older kids and adults. Also the hot tubs - loved those.

Honestly no real downsides - we had a 1 bedroom suite which we were surprised the size of - two large rooms, kitchen, laundry, nice bathroom, tub and a MEGA patio, which you share with the standard one bedroom next door - great if you wanted to bring the grandparents along!

So a big thank you to all the staff at the resort, we will definitely be back next year around this time!!!

Room tip: Go for the rooms closest to the ocean, sunset view side
Date of stay: April 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Mike Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben A, Gerente at Villa La Estancia Beach Resort & Spa Riviera Nayarit, responded to this reviewResponded April 21, 2018

Dear Mike:

Thank you for having taken the time to post your review of your recent stay at Villa La Estancia, I am truly delighted that we were able to provide you with the best service and accommodations; I will gladly pass along your lovely words to all our team members.
All of us here at Villa La Estancia look forward to pampering you again in the warm and sunny shores of Banderas Bay!

Sincerely

Ruben Avila
General Manager
ravila@villagroup.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2018

We went to Puerto Vallarta in April and stayed at the Villa Estancia for 6 days. We were a large group with 6 kids and totally loved it at Villa and Flamingos! The restaurants, the pools and the beaches were excellent ! The food and the drinks were above average.The staff were pretty great too. One staff member, Rommel from the Villa Estancia hotel in particular went above and beyond his duties to help. My son had misplaced a favorite toy and Rommel practically took us around the whole resort looking for it ! He even gave him a new replacement toy from his stash to bring a smile onto my son's face ! The spa ladies were awesome too ! Rosalinda from the spa worked on my massage very earnestly and was extremely pleasant. Cannot say that about the staff at the reception though. They were quite rude and distant. But would love to go back again with friends !

Room tip: Beach view or pool view
Date of stay: April 2018
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Ashwinya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben A, Gerente at Villa La Estancia Beach Resort & Spa Riviera Nayarit, responded to this reviewResponded April 19, 2018

Dear Ashwinya:

Thank you for such a nice review and for your feedback regarding our restaurants within the facilities.
Villa La Estancia Riviera Nayarit is indeed a great option for adults although children really enjoy the facilities as well, our beautiful resort and the professional staff are always eager to take care of families and to exceed even the utmost sophisticated guest´s requests

We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangements.


Best regards

Ruben Avila
General Manager
ravila@villagroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2018

We just returned home after a week at this resort. We had a terrific time. Esbai & the rest of the pool staff we wonderful & very attentive. Food was very good, our suite was amazing & Rommel went above & beyond to make our last evening unforgettable. We will be back I'm sure. Victoria S

Room tip: suites & decks are large & spacious.Plenty of room for a family of 4.
Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Vicki425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben A, Gerente at Villa La Estancia Beach Resort & Spa Riviera Nayarit, responded to this reviewResponded April 17, 2018

Dear Vicki:

I am very happy to hear you had the chance to celebrate your vacations on the beach and also had the opportunity to visit the restaurants.

Thank you for staying at Villa La Estancia and for taking the time to provide us with your valuable review.

Please let me know if you are already planning your next getaway, my team and I personally would like to take care of each of your special requests.

Sincerely

Ruben Avila
General Manager
ravila@villagroup.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2018

Stayed there last year. The hotel and beach are very clean and nice. The staff is helpful. Breakfast is very good. Small store at neighboring hotel (Flamingo) / same site - was very convenient and prices are very fair. We would love to stay there again. The only negative is that it is a bit isolated from any small village with restaurant choices (Bucerias) We love Puerto Villarta but will try a more central hotel this year just to have a few more meal choice. The food in the local area is quite good and inexpensive. Highly recommended for family vacation.

Date of stay: May 2017
Thank Courtney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben A, Gerente at Villa La Estancia Beach Resort & Spa Riviera Nayarit, responded to this reviewResponded April 12, 2018

Dear Courtney:

Thank you for such a nice review and for your feedback regarding our restaurants within the facilities.
Villa La Estancia Riviera Nayarit is indeed a great option for adults although children really enjoy the facilities as well, our beautiful resort and the professional staff are always eager to take care of families and to exceed even the utmost sophisticated guest´s requests

We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangements.


Best regards

Ruben Avila
General Manager
ravila@villagroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2018 via mobile

Hotel itself is small and old but clean (air conditioning did not work the first night and keys did not work upon check in and it was a long walk back to the front desk to then wait for someone to come up to the room to make new keys). Oscar the pool guy made the trip for our entire group! He is amazing at his job and went WAY above and beyond for our friend’s daughters birthday with a surprise celebration set up in her room (cake, gifts , decorations etc). What a caring person! The pool is enjoyable with a swim up bar and good food for the kids. If you’re the type of family or couple that likes to get off the property and walk to Bucerias the awesome town with restaurants, I would stay at the cheaper newer resort called Krystal next door to save some money on your stay. BUT if you like to stay on the resort, la estancia is great and will fit your needs nicely.

Date of stay: March 2018
Trip type: Traveled with family
Thank rochellem796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben A, Gerente at Villa La Estancia Beach Resort & Spa Riviera Nayarit, responded to this reviewResponded April 13, 2018

Dear Rochelle:

I want to thank you for taking the time to send your kind review and for staying at Villa La Estancia Riviera Nayarit.
We´re sorry to read the dissatisfaction you experienced with the Hotel departments a copy of your comments had been sent to the main head departments involved in order to correct the weak areas you kindly mentioned.
We will be very happy to see soon in this your house by the sea!

Best regards

Ruben Avila
General Manager
ravila@villagroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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