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Reviewed April 1, 2018 via mobile

This place is great. As soon as we arrived you could tell it was going to be a great time. The staff was very friendly and treated us like old friends they were happy to see. When we got to the beach we met several staff but Oscar stood out as he greeted us and helped get situated. Had many opportunities to speak with Oscar throughout the week and I always enjoyed him. We had a great trip and did not want it to end but we will be back. One last thing, no one in our group ever felt uneasy about our safety even in the little town around the area everyone was very friendly.

Date of stay: March 2018
Trip type: Traveled with friends
1  Thank 73philipp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben A, Gerente at Villa La Estancia Beach Resort & Spa Riviera Nayarit, responded to this reviewResponded April 2, 2018

Dear Philip:

We truly feel gratified for having you and your family stayed at Villa La Estancia Riviera Nayarit, I appreciate the time taken to write this great review and I will happily share your comments with all the staff and especially Oscar!

We truly hope we get the chance to host you back very soon, please do not hesitate to contact me for any special request.


Best regards

Ruben Avila
General Manager
ravila@villagroup.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2018 via mobile

My wife and I stayed here for 5 nights in January. Beautiful resort, rooms are nice, and the food is great for an all inclusive. However, the beach is public and you will be bothered non-stop by peddlers trying to sell you their products, even if you are sleeping with headphones in your ears. That was very annoying.

Pool service was very sporadic, unless you were ordering non stop. We did that one day and had no problem finding a waiter, but the next day we were just taking it easy, and when we did want something, no one was in sight and I had to go hunt down a waiter, and then wait another 20 min for our water bottles to arrive.

Signing a receipt when you have AI was very annoying as well. There has to be a better way to do this. HOWEVER, I’m very glad that we did sign receipts every time, because when we checked out, we had a major issue. The front desk tried to tell us that we owed tip money for breakfast on one day. As it turns out, we had always tipped cash and filed out the “total” amount on the receipt. I did not cross out the “tip” category on the receipt though and the waiter took it upon himself to tip $5.00. We were not allowed to checkout, and it was a huge fiasco. We knew that we didn’t tip on the receipt, and they ended up finally “finding” the receipt and the waiter and he had to refund the front desk the $5 before we were allowed to checkout, almost 45 minutes after the process started. To say we were upset is an understatement. We were treated like criminals by 3 different people at the front desk until the waiter finally showed up and the receipt was shown to us where it CLEARLY stater that the amount before the tip line and after the tip line were exactly the same amount, and that the waiter was actually the one in the wrong. Did we receive an apology? NO!

This has never happened to us anywhere we’ve traveled, and it took what was a good trip and turned it ugly very quickly. We will never return to this or any of their sister resorts, and advise everyone who stays here to save every single receipt you get, whether it’s for a bottle of water or for dinner. SAVE YOUR RECEIPTS!!!

Date of stay: January 2018
Trip type: Traveled as a couple
5  Thank T1858EMmatth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2018

We had a great time. Although we showed up before before check-in time, we were able to enjoy the pool and the beach. The food is the BEST thing of this hotel. The view is wonderful. we are coming back.

Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Liz_gezara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben A, Gerente at Villa La Estancia Beach Resort & Spa Riviera Nayarit, responded to this reviewResponded March 31, 2018

Dear Liz!

I personally want to thank you for staying at Villa La Estancia Riviera Nayarit and for having taken the time to post your review, We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangement

Thank you again for have chosen Villa La Estancia, It will be a real pleasure to be your host one more time.



Cordially
Ruben Avila
General Manager
ravila@villagroup.com

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Reviewed March 30, 2018 via mobile

We are a couple and travel frequently. The resort is beautiful and food excellent. We went on an all inclusive plan. We had to sign for everything, drinks at the bar and every meal. This was awful. We always seemed to be hanging around waiting and waiting for the bill even though we didn’t have to pay. The mini bar contained only water, the old fashioned drip coffee maker was broken. The entire resort was full, large families and groups of kids yet the only restaurant opened later for dinner and the service was very slow. Kids were asleep at the tables, one even fell onto the floor during dinner. Can’t be a family resort with adult centred dining it doesn’t work, feed the kiddies early and allow us adults a nice dinner without the kids. The beach always had chairs available, the pool was the usual 7am reserve game. We enjoyed our stay but would not return or recommend.

Date of stay: March 2018
Trip type: Traveled as a couple
2  Thank memarjallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2018 via mobile

Perhaps you are thinking that an all inclusive Costco trip won’t have amazing food and fabulous staff: you would be wrong. Estancia is amazing. Beautiful views, rooms, and tasty food (we are picky...good options for pescatarians too) but the best thing was Rommel the butler. He is fun, smart, helpful, nice, and just an excellent person. When I got a bad sunburn he helped be a ton! Freddy (aka Alfredo) was also helpful and gave excellent service at the restaurant. If you see Rommel (and you will) make sure to treat him well and he will treat you well. Thank you Rommel (see you next time!)

Date of stay: March 2018
Trip type: Traveled with family
Thank 175amil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben A, Gerente at Villa La Estancia Beach Resort & Spa Riviera Nayarit, responded to this reviewResponded March 30, 2018

Dear Ami:

We truly feel gratified for having you and your family stayed at Villa La Estancia Riviera Nayarit, I appreciate the time taken to write this great review and I will happily share your comments with all the staff and especially Rommel and Alfredo!

We truly hope we get the chance to host you back very soon, please do not hesitate to contact me for any special request.


Best regards

Ruben Avila
General Manager
ravila@villagroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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