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“Nice room but let down by terrible customer service”

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Ranked #17 of 18 Dimitsana B&B and Inns
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice room but let down by terrible customer service”
Reviewed May 14, 2010

Things didn't bode well when, after phoning the owner for directions 40 mins before turning up, the hotel was still locked when we got there and we then had to wait 20mins (after phoning again) for the woman who acts as a hotel manager (of sorts) to eventually turn up and and let us in - without an apology.

We were told breakfast was from 9 -12 but were surprised that when we turned up at 10 this meant breakfast buffet was put out at 9 and left uncovered until you turned up. Given that at all the (much) cheaper hotels we also stayed at breakfast was prepared fresh for us, this took us back. The woman who we met the day before didn't welcome us but instead continued to sit on the sofa watching greek morning tv (you eat breakfast in the lounge / bar) and even turned up the volume when we started chatting to each other! her attitude continued in this vein throughout our stay and we were made to feel like we were intruding in her home rather than being guests.

That said, the hotel room itself was very nice with a hugely comfortable bed, sofa, tea making facilities and good bathroom. However, its worth pointing out that the suites have a bath only and not a shower (my misinterpretation so not hotels fault but just a point!).

It is also worth pointing out that whilst the owner takes your credit card details on booking and the window has mastercard and amex stickers, they (like most other small greek hotels) don't actually take payment by card so be prepared.

Stayed April 2010, traveled as a couple
3 Thank nottingham78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lsh_1Athens, Owner at PROSELINOS Guesthouse, responded to this review, June 3, 2010
We have to apologize for the bad service on this specific days! The reason for that was that we had to be in Athens for some days, so we asked a friend of us to help in the guesthouse. This lady did not speak English (we do not have many that do in Dimitsana) so she could not communicate with the guests although she wanted to do so! Our guesthouse is one of the best not only in Dimitsana but in the entire Greek territory.

The case with the credit card was that we are using a manual credit card reading machine and the verification process is not simple. The temporary lady who was helping us these days did not know how to use the credit card process and I called and kindly requested the guests to pay in cash even if they had to do a small walk to the bank. This "favor" costed me a whole 10% and a bad review !!!
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Additional Information about PROSELINOS Guesthouse

Property: PROSELINOS Guesthouse
Address: Dhimitsana, Dimitsana 220 07, Greece
Location: Greece > Peloponnese > Arkadia Region > Dimitsana
Hotel Style:
Ranked #17 of 18 B&Bs / Inns in Dimitsana
Price Range (Based on Average Rates): $
Hotel Class:4 star — PROSELINOS Guesthouse 4*
Number of rooms: 5
Official Description (provided by the hotel):
PROSELINOS Guesthouse is hosted in a 18th century building in Dhimitsana, the mountain region of Peloponnese. It is built with marblestone, having carved cornerstones and arched lintels. Big lounge with the large fireplace, bar, home cinema. Rooms are equipped with traditional furniture, authentic antiques, handmade carpets. Suites have fireplace and hydro-massage tubs. Discrete presence of “technology” with LCD Sony TVs and DVD, free of charge Wireless Internet Access. ... more   less 
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