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Munnar - Terrace Greens, A Sterling Holidays Resort
Ranked #7 of 15 Hotels in Chinnakanal
Certificate of Excellence
Reviewed June 27, 2013

Resort is located 30 kms far from town. roads are surrounded by beautiful tea gardens. nd nice scenes. far from town life, far from pollution. you just can sit and cherish beautiful view. property is nicely maintained. rooms are clean and tidy. whole management was very friendly.
one day there was delay in service at restaurant, that time chef himself came to take our order. that was really gentle nd positive surrounding.
there r many indoor activities as wel outdoor adventure activities too in hotel premises.even if you plan to go with group of friends or family. you wont get bugged sitting in the room.

thumbs up for the stay.

  • Stayed: June 2013, traveled as a couple
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Thank swatiprinceshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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698 - 704 of 879 reviews

Reviewed June 23, 2013

Had been to this property long time back (Feb 2006), the check was the only issue we faced. We had made our booking in advance, but they didn't receive any mails is what they said. Somehow the issue was sorted out and we stay there for 2 nights. It was a wonderful stay neatly maintained rooms and service was good. I assume things should have changed a lot now.

  • Stayed: July 2012, traveled with friends
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Thank Balamurugan2130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

The Property is not located exactly in Munnar but appx. 20 km ahead of Munnar. Though the area itself is very secluded but the drive to the resort is quiet amazing (pristine during the rains). The resort is surrounded by gentle slopes with tea plantations all around and the view is truly something to cherish.

The Rooms in which we stayed was large, cozy and comfortable. it was on the back side of the resort. The food is very average but costly. One does not have too many options outside the resort except one small food joint nearby which serves decent food (not too expensive).

Regarding the management and security I would want to mention that this is the area where the resort lacks considerably. The car parking area lies within the resort premises and it's not at all safe to go to that territory during late evening (around 9 PM) since all the drivers are high on alcohol (and maybe dope). There is no security which has been provided my the management in that area. We got unlucky and had a nasty verbal spat with a gang of drunken drivers during our stay. The security was nowhere to be seen.

However next morning the general manager of the hotel extended his apologies and requested us to AVOID GOING TO THAT PART OF THE RESORT DURING LATE EVENING. He offered us to change our room from the backside of the property ( which was more aloof and secluded) to the main hotel building.

All in all a good property but not so good management and complete ignorance of guest security.

  • Stayed: August 2012, traveled with friends
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1  Thank Csonthalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

We visited this resort as a couple during our honeymoon trip. Although the resort was located a bit too far from the city, still once we reached there we enjoyed the whole experience. The resort was very green, a pleasant eye-cooling cottages and very nice food. We really enjoyed the atmosphere out here, it was out of city's bustling and so you could just sit and enjoy the peace and the scenery. I still remember those nights when we used to sit on Sofa swings in the garden after dinner and continued to talk for hours. Unforgettable exprience of Munaar at Terrace Greens!!

  • Stayed: December 2012, traveled as a couple
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Thank PrashantNigam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

Been to a Sterling resort after 12-13 years and was pleasantly surprised by the upgraded resort quality. Nice location, nice clean rooms & bathrooms.
If resort adds more staff, they may be able to provide better service in rooms as well as in the restaurant.
Non availibility of outdoor resort activity staff was a dampener for the kids...Otherwise, a good holiday.

  • Stayed: May 2013, traveled with family
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Thank ashanup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

Over all experience was average, first of all no friendly behaviour from front office staff. When i was in shower black colour drainage water was came from my shower. I called reception but response, no apolozise from them. No courtsey to call back to check whether problem is rectified or not. Such nice hotel due to this kind of service, definetly it will go down. when i check out i given the feedback over there even no apoloize , the guy in reception just asked to write in feedback form. terrible experience.

Only one thing we liked was food and service in restaurant. Restaurant staff was frinedly and helpful.

being a hotlier i was disappinted with the service offered from front office.

  • Stayed: June 2013, traveled as a couple
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Thank Ramie27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Munnar - Terrace Greens, A Sterling Holidays Resort, responded to this reviewResponded September 27, 2013

Dear Sir,

Greetings from Sterling Holidays! We are deeply concerned about your experience during your stay at Munnar – Terrace Greens resort. We would like to assure you that we have looked into the issues raised by you and taken corrective measures.

We are happy to note your positive comments regarding the service of restaurant staff. Thank you for taking the time to share your feedback with us.

We hope to see you again at our resorts and we assure you that we will work hard to ensure that such incidents do not occur again.

Sincerely,
The Sterling Holidays Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2013

We stayed in terrace greens from 6th June to 12th June the property is beautifully located over looking tea gardens and a lake we stayed in room no. 1325 which is on the 3rd floor their cottages are far of from the main property the golf carts are not always available to ferry the guests during our stay their lift was not working so be prepared to climb many stairs. The restraunt and activity room are in the main building. They give a choice of any two meals for 675 per adult and a 20% off only if ur eating at the restraunt (the other schemes are a
So available) . The food is average and you must reach on time if u want clean tables , although they do severe north Indian dishes. The housekeeping is below average and needs a lot of improvement (we were apparently given torn bed sheets and our towels also had holes). They are short staffed even the activity centre is the absolute pits ,they are never ready to give any guidance regarding local sightseeing you literally have to prise out information from them. The biggest drawback is that they do not even have wifi in this day and age also the hotel has not subscribed to a set top box so you can only watch the channels which are free to air. DONOT go to munnar without hiring your own taxi as the resort is 21kms away from the town the roads are narrow and you need an experienced driver, also it is not advisable to do late night driving on this road one should be back at the resort by sunset. The Chinnakanal taxi associatin is right in front of the resort and they tend to overcharge the customer since they have a monopoly even the resort uses their taxis only ( contact no. of the chinnakanal taxi association is : +918593878288, 04868214234). Mr. Jishnudas was helpful and looked after us well.

Room Tip: The suites on the 3rd floor facing the lake have a beautiful veiw and they are spacious.
See more room tips
  • Stayed: June 2013, traveled with family
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4  Thank Preeti1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Munnar - Terrace Greens, A Sterling Holidays Resort, responded to this reviewResponded September 27, 2013

Dear Madam,

Greetings from Sterling Holidays!

We have carefully taken down your views regarding the housekeeping and F&B services. Your feedback has been shared with the resort management and team and please be assured that all the necessary steps to resolve the issues are being undertaken.

We would like to thank you for the appreciation shown towards our staff member – Mr. Jishnudas.
We hope you will visit us again and give us another chance to prove that Sterling Holidays is continuously working to raise its standards.

Sincerely,
The Sterling Holidays Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Munnar - Terrace Greens, A Sterling Holidays Resort

Address: Chinnakanal 685612, India (Formerly Sterling Holidays Green Vistas Munnar)
Location: India > Kerala > Idukki District > Chinnakanal
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Chinnakanal
#4 Spa Hotel in Chinnakanal
#4 Luxury Hotel in Chinnakanal
#4 Family Hotel in Chinnakanal
#5 Romantic Hotel in Chinnakanal
Price Range: $64 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Munnar - Terrace Greens, A Sterling Holidays Resort 4*
Number of rooms: 135
Official Description (provided by the hotel):
Terrace Greens is nestled within undulating hills in the quiet village of Chinnakanal, some 18 kms from the hustle and bustle of Munnar town. The resort is located high above the Munnar town with splendid views of the Anaiyirangal Dam, tea gardens and surrounding forests. ... more   less 
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Also Known As:
Sterling Resorts Munnar Hotel Chinnakanal
Sterling Resort Munnar
Sterling Hotel Munnar
Munnar - Terrace Greens, A Sterling Holidays Resort Kerala, India - Chinnakanal

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