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“Came, had a look and then ran away”

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Munnar - Terrace Greens, A Sterling Holidays Resort
Ranked #5 of 13 Hotels in Chinnakanal
Germany
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Came, had a look and then ran away”
1 of 5 bubbles Reviewed January 27, 2008

We were planning to stay at Siena Village first but there was a problem with our booking. So they offered to put us into the equally good but less pricey Sterling Resort (so they said, I hope the rooms at Siena Village are in a better condition). At first sight we were impressed by the size of the property, but at a closer look it is obvious that this place is falling apart. One of the staff members at the front desk was wearing a shirt which was half torn and full of stains. We were showed two different rooms and noticed that they were in a terrible condition. As if they were just watching how everything was getting old and broken. In front of one of the rooms there was still empty food plates and bottles standing on the floor. Why would you show someone a room which is not yet cleaned properly? We saw enough and chose to stay at Windermere Estate which is paradise compared to this hole.

Stayed January 2008
Helpful?
1 Thank prophet_s1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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821 reviews from our community

Traveler rating
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    354
    129
    40
    40
See reviews for
436
251
4
12
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Rajkot
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 16, 2007

I went there with my wife and my 2 year old kid i preffered this property as i am a member of Sterling Resorts. I dont know where to start from because nothing is right at this place. On the other hand Munnar is a must go place its like you are in clouds. Here at sterling the rooms smell very bad, The room walls are dirty, the door mets are really un usable, there are no locks in the room doors they have a cheap aluminum stopper, The fridges are very very old and work only when you complain and someone comes and does something, all the shelves in the fridge have rusted and are not usable. Hot plates dont work, Heaters dont work, TV does not work. The staff here is even worst they are not rude i will say they are cold they want respond to any thing you say or ask for. The grossory shop at the resort have all the thing priced higher then when you get outside. Mine was a really bad experience here i would rather suggest to opt for any guest house insted where atleast your expectations are not high. Never ever go to this resort.

  • Liked — The best thing is that this resort is still doing business even after being so horrible.
  • Disliked — Smelly, very very dirty, no heating arrangement, dirty bed sheets, no latch inside the rooms almost every thing was undesirable.
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank VikramTanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi, India
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed February 22, 2007

As this hotel is good 30 mins away from Munnar you'd expect to be compensated in terms of great view, outdoor activities but you get nothing. The room was dirty and smelled terrible. The entire place seems to be falling apart. The only brightspot was the value for money. Everything the massage, room service, taxi was very resonable. You must not miss the massage.
We wish we had rather stayed in the Club Mahindra resort next door.

  • Liked — The massage
  • Disliked — Just too many
  • Stayed February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank vishala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
97 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed January 14, 2007

We stayed at the Sterling Resort for 3 days during Deceber 2006. It is a fair way out of Munnar (30 min by car) and so not very convinient. The first impression from the nicely kept grounds is soon replaced by tired looking rooms. The linen was old, damp and falling apart. The few appliances like gas cook top and TV worked but had seen better days The staff were helpful, food and room service good and ayurvedic massage excellent. The place is offered to both Sterling Resort members and as a hotel. For members, it may be worth it to recoup some of their money but as a hotel, there will be better options around Munnar.

  • Liked — ayurvedic massage
  • Disliked — linen
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank peeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Munnar - Terrace Greens, A Sterling Holidays Resort

Property: Munnar - Terrace Greens, A Sterling Holidays Resort
Address: Chinnakanal 685612, India (Formerly Sterling Holidays Green Vistas Munnar)
Location: India > Kerala > Idukki District > Chinnakanal
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Chinnakanal
#3 Spa Hotel in Chinnakanal
#3 Luxury Hotel in Chinnakanal
#4 Family Hotel in Chinnakanal
#5 Romantic Hotel in Chinnakanal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Munnar - Terrace Greens, A Sterling Holidays Resort 4*
Number of rooms: 125
Official Description (provided by the hotel):
Terrace Greens is nestled within undulating hills in the quiet village of Chinnakanal, some 18 kms from the hustle and bustle of Munnar town. The resort is located high above the Munnar town with splendid views of the Anaiyirangal Dam, tea gardens and surrounding forests. ... more   less 
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Also Known As:
Sterling Resorts Munnar Hotel Chinnakanal
Sterling Resort Munnar
Sterling Hotel Munnar
Munnar - Terrace Greens, A Sterling Holidays Resort Kerala, India - Chinnakanal

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