We stayed for 2 nights in this resort and I really need not step out to spend my time there. You have soo many options available within the facility to get entertained.
Ambience - Absolutely beautiful Can't believe this is a 17 yr old property. Absolutely beautiful view from the lake facing balconies.
Restaurant - Opt for Buffet coupons for all 3 times of the day. Works out to be beneficial.
Exceptional help from "Saji" in explaining things and helping us throughout the stay.
Service - Absolutely pleased with the Service in the end. We had few hick ups while billing in Spa and with room service. However, was taken care of soon. However, this could be avoided with a little training and awareness to the staff.
Exceptional hospitality received from the staff "Seema" in the reception & Guest relations area.
Areas of Improvement -
Need to start taking feedback positively to identify the opportunities to improve. I tried to give my feedback to someone in the member club team. I was informed that he would remember the feedback instead of taking a written feedback from me.
Room service: Didn't get anyone to clear the plates after dinner was over. Tray which was asked to keep outside was there till the next day eve. Had to call 3,4 times to get someone finally clear that off.
After all its all about customer service. :)
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- Also Known As:
- Club Mahindra Lakeview Munnar Hotel Chinnakanal
- Hotel Mahindra Lakeview Munnar
- Club Mahindra Munnar Kerala, India - Chinnakanal