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“Excellent & Serene - Need improvement to get to Excellent rating”

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Club Mahindra Munnar
Ranked #4 of 15 Hotels in Chinnakanal
Certificate of Excellence
Reviewed February 4, 2013

We stayed for 2 nights in this resort and I really need not step out to spend my time there. You have soo many options available within the facility to get entertained.

Ambience - Absolutely beautiful Can't believe this is a 17 yr old property. Absolutely beautiful view from the lake facing balconies.

Restaurant - Opt for Buffet coupons for all 3 times of the day. Works out to be beneficial.
Exceptional help from "Saji" in explaining things and helping us throughout the stay.

Service - Absolutely pleased with the Service in the end. We had few hick ups while billing in Spa and with room service. However, was taken care of soon. However, this could be avoided with a little training and awareness to the staff.
Exceptional hospitality received from the staff "Seema" in the reception & Guest relations area.

Areas of Improvement -

Need to start taking feedback positively to identify the opportunities to improve. I tried to give my feedback to someone in the member club team. I was informed that he would remember the feedback instead of taking a written feedback from me.

Room service: Didn't get anyone to clear the plates after dinner was over. Tray which was asked to keep outside was there till the next day eve. Had to call 3,4 times to get someone finally clear that off.

After all its all about customer service. :)

  • Stayed: February 2013, traveled with friends
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Thank Prax_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Munnar, responded to this reviewResponded February 5, 2013

Hi,

We are really glad to have received your feedback and specifically the detailed comments you have provided. It helps us improve our services further and additionally, provides insights as to what our members really like. We are certain the staff at Munnar will be delighted to receive your compliment, specifically regarding the interactions you ‘ve had with them. Furthermore, your points on the customer service have been duly noted and will be addressed with immediate effect. Please continue to provide us such feedback and look forward to welcoming you at Club Mahindra Resort soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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947 - 953 of 1,299 reviews

Reviewed February 4, 2013

brillant dal rice and gujarati thalis a delite @ mahavir hotel,
try out saravan bhavan in munnar town which is serving authetic south indian food at very resonable rates.
Try out their ponni meals unlimited for 60 bucks with unlimited rice after which you wont ask for more.

4  Thank bhumit81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2013

Munnar club mahindra is at an excellent location. Almost all the rooms have beautiful view of the resort.Food is very expensive at the Resort.
But five minutes from the resort. There is a Mahavir Hotel which serves Veg food at very Budget Prices.
Also there is a kitchenette and Fridge in the 1BR room with a grocery store supplying at MRP prices.
Stayed there from 23th to 29th Nov 2012.

Room Tip: "Rooms facing the lakes are awesome","1BR are having better views." pssst: Ther...
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  • Stayed: November 2012, traveled with family
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3  Thank bhumit81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Munnar, responded to this reviewResponded February 12, 2013

Hi Bhumit,

Thank you for your kind words. We are happy to have you as a member of Club Mahindra. We work hard to ensure that your holiday experience is truly memorable. We are glad that you liked the view from our rooms. Furthermore, your points on the food prices have been duly noted and will be addressed with immediate effect. Please continue to provide us such feedback and we look forward to welcoming you at Club Mahindra Resort soon.

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Reviewed February 3, 2013

Liked the location of the resort, secluded location - away from the little hustle and bustle of the small city and very scenic. The hospitality has been exemplary from the club mahindra staff. Would recommend anyone for a stay.

Regards,
Harold

  • Stayed: November 2012, traveled with family
    • Value
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Thank harolddias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Munnar, responded to this reviewResponded February 5, 2013

Hi,

Thank you for your kind words. We work hard to ensure that your holiday experience is truly memorable. We are glad you had a great time at Club Mahindra Munnar. Our staff at the resort will be delighted to receive your feedback. We would love to welcome you again at any of the 40 picturesque resorts.

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Reviewed February 1, 2013

Located in the middle of sprawling tea gardens about 18-20 kms from Munnar, this Mahindra resort offers an array of services for every traveller. Their Kerala Ayurveda massages are a must. If you are interested in a relaxing holiday, enjoy the massages, read a book at the balcony outside their lunch area, or just soak up the sun. If you want an adventure filled holiday, their Travel Desk is very helpful in organising treks, hikes, rock climbing, forest walks etc. A visit to the Surainalli Tea Estate from where the Kerala-Tamil Nadu border is seen is another must-do. But be warned, the road to the viewing point is extremely rocky. Be ready for back aches and muscle aches after your return. The food, rooms and all other facilities are top-notch.

Room Tip: if you are travelling with 3-4 people, choose their apartment rooms. They are spacious, airy, sunny...
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  • Stayed: December 2012, traveled with friends
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Thank Sneha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Munnar, responded to this reviewResponded February 12, 2013

Hi,

We are really glad to have received your feedback and specifically the detailed comments you have provided. It helps us improve our services further and additionally, provides insights as to what our members really like. We are certain the staff at Munnar will be delighted to receive your compliments. Please continue to provide us such feedback and look forward to welcoming you at Club Mahindra Resort soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

Munnar club mahindra is at an excellent location. Almost all the rooms have beautiful view of the resort.Food is very expensive at the Resort. AN UPMA COSTS 150/- + TAX. But five minutes from the resort. There is a Mahavir Hotel which serves Veg food at very Budget Prices.Also there is a kitchenette and Fridge in the room with a grocery store supplying at MRP prices.. The Mahavir Hotel at the Bazar is very good. THEY ARE HAVING PUNJABI, RAJASTHANI,SOUTH INDIA AND GUJARATI THALI which are very tasty..

Room Tip: If you have elders choose the room near the Reception as they may have to climb stairs at other plac...
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  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Krishnamurthi_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Munnar, responded to this reviewResponded February 5, 2013

Hi Krishnamurthi,

Thank you for taking the time to give us feedback about your stay at Club Mahindra Munnar. We appreciate you being a member, and we want to make sure you are taken care of. Our staff at the resort will be delighted to receive your compliments. Furthermore, your points on the cost of food have been duly noted and will be addressed with immediate effect. Hope to see you at a Club Mahindra resort soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

Stayed there from 16th to 20th Jan 2013 for my first anniversary and had a great experience. Some pointers on the stay below:

1 - The manager "Mahesh" was a gem of a person and extremely helpful in all our needs
2 - Helped us get a great room with an amazing view
3 - Food is top class. The chef "Hamid" was extremely courteous and helpful in the menu selection
4 - Their daily buffets are amazing and I would suggest taking the 3/6 meal coupons for your stay

Some issues:

1 - Hotel needs to provide Wifi in the rooms since mobile connectivity is not that great in the rooms
2 - Possibly come up with happy hours at the bar so that there are more people there. Charges, while reasonable, can be bought down
3 - Spa services are very expensive. Need to make them more reasonable

Overall, an amazing experience

Room Tip: Lake or valley view rooms
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  • Stayed: January 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Thank ParagbMehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Munnar, responded to this reviewResponded January 28, 2013

Hi Parag,

Club Mahindra wishes you a very Happy Anniversary! We are really glad to have received your feedback and specifically the detailed comments you have provided. It helps us improve our services further and additionally, provides insights as to what our members really like. We are certain the staff at Munnar will be delighted to receive your compliment. We are glad you liked the view from your room and hope you enjoyed the various activities at the resort. Please continue to provide us such feedback and look forward to welcoming you at Club Mahindra Resort soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Club Mahindra Munnar

Address: Via Suryanelli, Chinnakanal 685618, India
Location: India > Kerala > Idukki District > Chinnakanal
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites
Hotel Style:
#2 Family Hotel in Chinnakanal
#2 Spa Hotel in Chinnakanal
#2 Top resorts Hotel in Chinnakanal
#3 Luxury Hotel in Chinnakanal
#3 Romantic Hotel in Chinnakanal
Price Range: $99 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Club Mahindra Munnar 4.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Club Mahindra Lakeview Munnar Hotel Chinnakanal
Hotel Mahindra Lakeview Munnar
Club Mahindra Munnar Kerala, India - Chinnakanal

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