My family and relatives(who are also Club Mahindra Members) had been to your Munnar Resort during 2-6th October 2012. I would like to share my holiday experience with you. My co-brother's family who were accompanying us had visited your resort few years back as they're also members and had really praised your resort. But like us, they too were heavily diappointed this time. I feel if the resort doesn't improve, it would be no longer worthy of being called a Gold Crown Resort.
The resort is beautifully located and well-maintained.
Staff at reception are courteous and helpful.
The studio apartments are very small in size and cannot comfortably accomodate 3 adults. Your Kumbalgarh resort in Rajasthan has more spacious rooms. We were disappointed looking at the room size as we thought they would be of the size at Kumbalgarh. We had to convert one into a 1BR later.
Newspapers were not supplied daily. Only on the 1st day. And on the day of checkout, we were refused newspaper at the reception(when the resort had not delivered newspaper on the other days of our stay).
The grocery store has only biscuits, juices and noodles. No provisions like rice, dal, cooking oil, vegetables etc. like we saw in your other resorts. A kitchenette is provided in the rooms, but one cant make use of it at all to cook any food as no provisions are available at your resort grocery store. One is forced to eat at your restaurant at exhorbitant rates. Providing the kitchenette is deceptive. The grocery store can't be called 'grocery' store.
Wifi needs to be extended to all rooms and cottages. Considering that the cottages are far away from the reception area, it becomes an ordeal to wait for shuttle service or walk down all the way for internet use.
Activity centre at your resort is the worst I've seen so far at all your resorts. No good activities were organised. The organiser couldn't communicate clearly(pronunciation was not clear at all and he couldn't take control of the crowd). We had requested many times for organising a DJ night before our checkout, but they didn't do it claiming that it is organised only on Sunday. Prizes weren't given to winners. Also, the movie CDs collection is terrible. I have seen better day and night activities organised at your Nawalgarh and Kumbalgarh resorts.
We were charged Rs.2000 extra for extra bed charges. We were 11 adults and had booked two 1BR apartments and 1 STU. So that was meant for 11 adults totally. We were initially told by the resort staff that taking an extra bed or not wouldn't make a difference, so we asked for one as my family is of 5members. I am totally shocked that you people try to charge your customers like me who has made an upfront full payment for my membership for a petty thing like extra bed,and that too when we have rooms booked enough for 11 adults.
Most of all, were were hugely disappointed with the restaurant food. The food was not at all upto the mark like what we've had in your Rajasthan resorts. We had read good reviews about the food at your Munnar property, but it was definitely not worth the praise. The choice of items in the buffet was bad, deserts were not that good, the food lacked seasoning and was also heavily lacking on spice.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Travelocity, Orbitz, Agoda, getaroom.com, Hotwire, Cancelon and TripOnline SA so you can book your Club Mahindra Munnar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Club Mahindra Lakeview Munnar Hotel Chinnakanal
- Hotel Mahindra Lakeview Munnar
- Club Mahindra Munnar Kerala, India - Chinnakanal