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Reviewed November 25, 2010

My husband and me had been to Munnar for a short 2 day trip and happened to stay at Holiday heaven, Munnar. the hotel is designed as independent cottages and situated in the beautiful scenic area of Chinnakanal in Munnar.The location is breathtaking with mist covered mountains and abundance of flora and fauna.But the cottage room is depressing. The rooms are smaller than standard hotel rooms and are done up in a not very enterprising way. The hotel lacks amenities like gym, indoor and outdoor games.The restaurant is awful and the food bad. Basically its a place with a lot of potential and if the owners and staff is a little enterprising it can really be a holiday heaven.

  • Stayed: November 2010, traveled as a couple
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1  Thank Drwish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayHeavenMunnar, General Manager at Holiday Heaven Munnar, responded to this reviewResponded December 4, 2010

Dear Madam,
Thank you very much for choosing us for your holiday and really appreciate taking time to write a review. We are always very keen on our guest review as the best way for us to improve and excel.
One the point that surprised us is the fact that you mentioned that hotel lacks gym, indoor and outdoor games. Interestingly, you posted two pictures along with your post and the one titled [Cottages on beautiful background] is proving you are wrong. If anyone looks carefully, can see our badminton court in that picture. You will see the badminton post with two lights on the top. These lights are for our guest to play in the nights and most guests enjoy badminton after the day’s sightseeing. If you look closely, you will see badminton nets also. Don't you consider badminton as an outdoor game? Probably as couple not relevant to you but we have a good selection of kid’s play equipments. What we need understand from your arguments as your picture proving your arguments are fundamentally wrong.
Secondly, we provide chess and caroms board as internal game. Any guest can use that free.
Thirdly, on gym. Sorry for being little bit critical here. As a prudent traveller, who takes the time to write a review, don't you think it will be wiser to visit the website of the hotel you are staying before booking? In our website, we never mentioned that we have gym. For your information, there no 3 star resorts in Munnar got a gym.
If you really want to help us to improve, please give us a call and let us know your concerns. We will really appreciate it. Once again, thank you very much for your time and hope you will give us a chance to serve you in the future

Regards,
Holiday Heaven Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2010

I visit this resort with my extended family. This property caters for all ages. There is a good kid’s park there and my kids really enjoyed the facilities there and we enjoyed their badminton court also. There is large open space comparing to other resorts. Villas was very good and clean. veranda was excellent for relaxing with families. Their food menu doesn’t have a big selection of items but they are happy to accept dishes outside their menu and to all of our surprise, food and excellent and mouth-watering. Management and staff was very cooperative a helpful till we leave the resort. We had a very good stay at Holiday Heaven in Munnar.

  • Stayed: November 2010, traveled with family
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Thank WildWillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2010

This resort is little bit away from munnar town but scenery on the way is breathtaking. Excellent hospitality and front desk very helpful in help us to sort out or plans. We tried the Chinese items from their menu. It was an absolutely Mouth-watering. Overall very good experience

  • Stayed: October 2010, traveled as a couple
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Thank TravalBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2010

I was really close to nature when I was there. I really liked the feeling of mist embracing us. Amazing mountain views and beautiful surroundings. Very polite and professional staff. Large area and re-creation area within the resort

  • Stayed: October 2010, traveled as a couple
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Thank Dhanangua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2010

it is 20 kms from munnar city and there is no vgiew from any cottages nor from the veranda of the cottages or from that matter from anywhere near the resort.It can't be called a resort at all.Poor food and entrance sticks of cow urine and dung.definately not worth it at all.

  • Stayed: October 2010, traveled with family
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1  Thank namrataKolkataIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayHeavenMunnar, General Manager at Holiday Heaven Munnar, responded to this reviewResponded November 2, 2010

Dear Guest,
We are very sorry to hear about your experience with us. As we are a small organisation, we quite keen on our guests opinion about us. We believe your suggestions will we help us to improve and serve our guests better in the future so your opinion is very important to us but you let us down by writing good review about us in our guest feedback (especially, you wrote our food was good) and just opposite in this review so don’t know what went wrong and what is your true opinion. We believe something might have happened on your way back or this review might have directed to some other properties you visited during your Kerala trip.
Whatever is the reasoning behind this malicious bashing, we thought to comment on few points you mentioned.
Our address is clearly mentioned in our website and anyone who knows about munnar knows that Chinnakanal is the beautiful part of munnar. If you want book a room in the city, you should you double checked with your agent or just call us before your booking. Our address is clearly mentioned in our website also. We will never mislead a guest.
Secondly, regarding the’ gviews’ from resort. If you read rest of the review, you will know how our other esteemed guests rated us on views and beauties of our resort so we are not commenting on that part.
Thirdly, our entrance is gated and manned so there is nothing as you described in our entrance (and will not be in future also) We are still clueless on how can someone write like this?
We believe you might have wrote the review on a bad state of mind but accept our sincere apologies if you really felt the way you wrote here and we will be really grateful, if you could call us to discuss the issues you described here.

Regards,
Holiday Heaven Team

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