I booked a holiday package for 2 nights stay in Munnar . Holiday Heven claimed to be a 4 star but it wasnt even a 1 star. It was more of a shabby bed and breakfast joint that u find on highways. Pathetic service, they wanted us to have dinner at 9pm and then go off to sleep ! Not even a tea coffee maker in room ( as mentioned by your site ). There was no multi-cuisine restaurant ( as mentioned on your website ). Just 4 dining tables and 5-6 food options. whatever we select, they would prepare then. Similarly at breakfast, very limited choice. The moment you asked for a second helping in buffet they would say its finished. Condition of the rooms was also very basic. The flush wasn't working, the bathroom door couldn't be locked... basic things that i am ashamed of even highlighting here. There wasn't even a fan in the room! ( pic attached ) . When we complained to the manager he said this is it. Take it or leave it .Also he said that he cannot take responsibility of bookings through a travel website or what they mention about the hotel. They refused to talk to us stating that talk to my travel agent....we dont talk to customers directly. Do u think a 4 star hotel is this ??? Pls never go there.....
- Official Description (provided by the hotel):
- Holiday Heaven, as the name suggests, is aptly located in a tranquil, picture-perfect location in Chinnakanal - Munnar, 20 km from Munnar city. It is surrounded by lakes, misty mountains and breath-taking landscapes. Holiday Heaven offers you a choice of beautifully designed and decorated detached/semi-detached villas to provide you complete relaxation and privacy. All villas have fully carpeted floors and have an en-suite bathroom. Our multi-cuisine restaurant provides Indian, Chinese and continental dishes. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Heaven Munnar Kerala, India - Chinnakanal