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“greatest weekend”
Review of Jiva Hill Resort

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Jiva Hill Resort
Ranked #1 of 2 Hotels in Crozet
Certificate of Excellence
Bath, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“greatest weekend”
Reviewed October 26, 2011

My daughter and I arrived on Friday lunch in Geneva airport where a mini bus from the hotel came to greet us. The welcoming at the hotel was amazing and made us feel comfortable immediately. We went to the restaurant for lunch and again a couple of times for dinner during as we found the service and the cuisine of this new chef was excellent. I recommend also the Spa with great professional staff. Should i have been a golfer, there have the most picturesque golf courses which i recommend also. The views from everywhere in this hotel are breathtaking with the mont blanc from the restaurant and the mount jura from the bedroom. Also there is the opportunity to visit Switzerland as the hotel is very close to Geneva 25 mns by taxi (black luxury Mercedes) which can be organised by the hotel. In all, we both highy recommend this hotel !!!

Room Tip: On top of having wonderful bedrooms with terrace and a great view, i saw that they have private litt...
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 4496val
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fabricemercier, Directeur général at Jiva Hill Resort, responded to this review, November 2, 2011
Dear Madam,

First and foremost, we thank you for having chosen Jiva Hill Park Hotel as a venue to spend your weekend. We note with pleasure that you enjoyed your stay, and we thank you for your rave review.

Our staff does its best to offer you a warm welcome which makes you feel at home once your entrance in our lobby. Our restaurant is happy to learn that the cuisine of his new chef Emmanuel Ollivier seduced you and that the service you received entirely fulfilled you. The professional team of our Sangoma Spa was delighted to give you a well-being break.

We are happy to learn your will to come again in June, and we assure you immediately that this next stay will satisfy you again.

Yours sincerely.

Fabrice Mercier
Directeur Général
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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388 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
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Geneva
Level Contributor
264 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed September 23, 2011

We did not stay at the resort but just had lunch at the Shamwary Restaurant. The resort is quite attractive. Nice scenery, well maintained grounds and spacious. However there is something terribly wrong with the restaurant. The chef de service seems competent but that does not transform to the staff and the kitchen. No starters, not even nuts or olives with the glass of Champagne as apéritif. The menu does not offer much choice. The ordering takes long and the service even longer. We got the first dish more than an hour after our arrival. We sat in front of the empty plates for another 20 minutes. The main dish took another half an hour. Not even the golfers in front of the restaurant nor the water-skiers down on the small lake, nor the imposing Mont-Blanc as a backdrop could make us forget that we were wasting our time. The meals were ok, but just ok and the portions rather small.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank Biddy_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fabricemercier, Directeur général at Jiva Hill Resort, responded to this review, September 27, 2011
Dear Sir,


It was with a great interest that we discovered to what extent you have been disappointed by your recent lunch at our Shamwari Restaurant.

It is obvious that the service you received doesn’t reflect in any way the real level of service the Shamwari aspires to. As regards our menu, it’s currently renewed by our Chef Emmanuel Ollivier and will reflect our will to going upscale.

We truly hope to have the chance and the opportunity to get in touch with you at your convenience, in order to convince you that this was a regrettable incident and to allow you to enjoy the real quality of our service.

Yours sincerely,

Fabrice Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haugesund, Norway
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 8, 2011

Had the great pleasure of spending two nights in this superb resort hotel this week! The hotel is relatively small, but it is located at a huge property with a full range of facilities available! Golf, waterskiing, swimmingpool, SPA etc. The view to the surrounding montains is also very nice and relaxing. The hotel is nicely designed, with nice furniture and art collections, but has at the same time a warm and cosy atmosphere. Spacious rooms with fantastic bathrooms. Friendly staff. Tried the restaurant one night, and the quality of the food and wine was at a very high level, indeed. Would love to come back with my wife/family!

  • Stayed September 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RAskWar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 26, 2011

We live near Geneva and had a very enjoyable three night mini-break here in high-summer. We decided against the suite and took a standard room, but were lucky enough to get a room at the end of the building with a balcony that is larger than all the other rooms (we recommend requesting either 115 or 215). The modern decor, amenities, toiletries and luxurious bath and shower were great. We found the service to be excellent, from front desk to bar staff and room service, all were friendly and efficient. Our main disappointment was the food, particularly the underwhelming room service breakfast and the "gastronomic" dinner in Shahwami restaurant: the choice for dinner was limited, the meal itself was rather precious and disappointing and the servers were robotic young men who lacked any personality. It would be no loss to skip the restaurant and eat locally, as the receptionist will gladly recommend other local restaurants. We also enjoyed the spa, massage and facial treatments. Overall we found Jiva Hill to be an impressive and luxurious operation that was not overpriced considering the quality and setting.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grubby19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthEast
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 29, 2011

We didn't stay here - we live locally and wanted to try out their spa facilities. We spent a nice afternoon in the hotel fitness room, which has good equipment, followed by an excellent foot massage and sauna. The spa area is not large, but very pleasant.
The service was friendly and the spa area very tidy.
Great pool terrace with views of the Jura mountains.

  • Stayed July 2011, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank pkr26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed July 10, 2011

We visited the hotel in the middle of summer. We found it very nice decorated, in minimal, modern style, in a fabulous location under the Jira mountain hills! What disappointed us was the deny of the chief of the shamwary restaurant to serve us outside to the beautiful garden, with the excuse that it was cold!obviously some people from the staff should exercise their judgement more!!!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrell77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 9, 2011

Stay here for 6 nights to visit Geneva and the area around. I had a car so being a way (20 minutes by car) from Geneva was not an issue but rather an advantage since my trip was dedicated for Geneva.
The staff are friendly but could do better service.
The room has a terrace overlooking the hell side. Very trendy room and clean. I liked the jacuzzi in the room.
Will come again if Geneva is not the primary destination.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yasser F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jiva Hill Resort

Property: Jiva Hill Resort
Address: Route d'Haree, 01170 Crozet, France
Phone Number:
Location: France > Auvergne-Rhone-Alpes > Ain > Crozet
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Crozet
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Jiva Hill Resort 5*
Number of rooms: 33
Official Description (provided by the hotel):
10 Minutes away from Geneva International Airport and Geneva Palexpo, the Jiva Hill Resort welcomes you at the heart of its 98 acre private estate, magnificently situated at the foothills of the Jura Mountains facing the majestic Mont Blanc. Surrounded by parkland, discover this unique establishment and our very own contemporary vision of luxury exuding elegance and discretion. Welcome to your new home away from home near Geneva. Member of Relais & Chateaux ... more   less 
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