Don’t get seduced by their nicely done, commercial website. Don’t go to Hotel Gela!! There are plenty of other better quality and yet cheaper options.
First, the service is terrible. We found the waiters / guides extremely unhelpful and even arrogant. We could only get information about walks, food, etc by asking the most specific questions. There was no spontaneous advice given because they wanted us to pay extra money for showing us the places to go for walks. They seemed completely bored yet arrogant at the same time.
Second, by Bulgarian standards, Hotel Gela is very expensive. However, it didn’t live up to expectations. It’s labeled as a “spa hotel” but the sauna and Turkish bath – 50 meters away from the hotel with construction debris in between - are only open from 17h to 20h (and only upon guests’ request). The result: a permanent smell of damp and a freezing cold “relaxation” room.
Third, the price includes breakfast but the quantity is completely insufficient: for example one small coffee and an extra bill for a second cup. They serve mainly salty pastries and almost leave you no choice on what to take - you have to take what is available this particular morning. Nobody is there to ask whether you wish something else.
The rooms were pleasant but overpriced and equipped to the minimum.
The general location is beautiful but we recommend to stay away from Hotel Gela!