My wife and I stayed at this hotel September 7-9, 2012.
Facility is nice and in decent repair but is several years old. If I were to guess I would say it was built in the 1970s.
The location is about 2km from AutoStrade and easy to get to the AutoStrade.
Breakfast was OK but not the best we had in our 2 week Italy vacation.
We checked in at about 1pm. Our room was clean and plenty of space and the bed was pretty decent. At least it was a queen sized bed and not 2 small twin beds pushed together...
BUT, it was hot and very humid day and I was looking forward to cooling off in my room. Nope, AC is turned off from 6 am to 6 pm and cannot be overridden... I don't understand this except to be penny pinching but to reduce guest comfort seems very counter-productive to me.
First night at about 2am some sort of alarm was going off in the hallway. It sounded like a smoke alarm but there was no smoke or fire. I called the front desk but there was no answer. There were several voices in the hallway. Eventually, someone was pounding on something and eventually the alarm stopped.
Second day was even hotter and more humid so we we returned to our room at 6pm it was stuffy, like stepping into a closet...
The AC never really caught up.
Second night: went OK. We had to leave at 5:30 am the next morning. We went down to the basement garage to leave but when we pressed the button inside the garage to open the door, nothing happened. We started beating on doors and windows, no one was in the reception area.
How can you NOT have night staff on duty all night!?!?!?!?!?!?
Eventually we woke someone with keys and they let us out.
When we returned to the hotel late that afternoon I learned they did not have anyone on duty from midnight until 7am every day! What BS and poor service!
At that time I asked about laundry service and they told me the only laundry service was their own service that cost about 3-7 euro per article of clothing and required 2 days.
That was unacceptable.
We discovered a self-service laundry across the patio from the reception desk! Again what sort of nasty customer centered service is that?
I would NOT recommend this property to anyone! They do not deserve any sort of a referral!
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- Also Known As:
- Donizetti Hotel Lallio
- Donizetti Hotel Province Of Bergamo, Italy