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“Nice facility, customer service, not so much”
Review of Donizetti Hotel

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Donizetti Hotel
Ranked #1 of 1 Hotels in Lallio
San Jose, California
1 review
“Nice facility, customer service, not so much”
Reviewed October 9, 2012

My wife and I stayed at this hotel September 7-9, 2012.

Facility is nice and in decent repair but is several years old. If I were to guess I would say it was built in the 1970s.

The location is about 2km from AutoStrade and easy to get to the AutoStrade.

Breakfast was OK but not the best we had in our 2 week Italy vacation.

The Bad:
We checked in at about 1pm. Our room was clean and plenty of space and the bed was pretty decent. At least it was a queen sized bed and not 2 small twin beds pushed together...

BUT, it was hot and very humid day and I was looking forward to cooling off in my room. Nope, AC is turned off from 6 am to 6 pm and cannot be overridden... I don't understand this except to be penny pinching but to reduce guest comfort seems very counter-productive to me.

First night at about 2am some sort of alarm was going off in the hallway. It sounded like a smoke alarm but there was no smoke or fire. I called the front desk but there was no answer. There were several voices in the hallway. Eventually, someone was pounding on something and eventually the alarm stopped.

Second day was even hotter and more humid so we we returned to our room at 6pm it was stuffy, like stepping into a closet...

The AC never really caught up.

Second night: went OK. We had to leave at 5:30 am the next morning. We went down to the basement garage to leave but when we pressed the button inside the garage to open the door, nothing happened. We started beating on doors and windows, no one was in the reception area.

How can you NOT have night staff on duty all night!?!?!?!?!?!?

Eventually we woke someone with keys and they let us out.

When we returned to the hotel late that afternoon I learned they did not have anyone on duty from midnight until 7am every day! What BS and poor service!

At that time I asked about laundry service and they told me the only laundry service was their own service that cost about 3-7 euro per article of clothing and required 2 days.

That was unacceptable.

We discovered a self-service laundry across the patio from the reception desk! Again what sort of nasty customer centered service is that?

I would NOT recommend this property to anyone! They do not deserve any sort of a referral!

Room Tip: Pick a room in another hotel!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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166 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
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piemonte
Level Contributor
190 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed October 1, 2012

This is not exactely a four stars hotel, but it is close to Bergamo city centre (3 km away) Very easy to find, near motorway and the airport "Orio al Serio".Big free parking. Triple room was not too big, but quuite comfortable, but the moquette was stained. In the Bathroom there is a strange red light...
Staff and breakfast excellent.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marycri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riga
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 11, 2012

Good hotel for competitive price near motorway from Bergamo to Milan. Hotel staff was friendly and helpful. It is good option if you have a rented car and early flight from Bergamo airport. It takes about 30 minutes to reach Milan by car

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karlisv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vilnius
Level Contributor
205 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed January 20, 2012

We stayed there just for one night. The location of the hotel is good. You can find bars arround, petrol stations, and it is a short drive by car to the Bergamo airport "Orio al serio" (but keep it in mind, that in the morning about 7.30 - 8.00 there is a small traffic jam, so it will take about 20 min to get to the airport). The rooms are clean, good equiped, but we had to open the window and to let some fresh air in :) The smell of deodorant was realy strong. We liked the breakfast: ham, cheese, hot sausages, boiled eggs, fruites, cakes - excelent :) I recomend this hotel. It is good.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SigitaVilnius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 12, 2011

very good and clear hotel !
close to bergamo airport and big comercial center.
It ' s realy 4 stars hotel .

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iliasGR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPb
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 17, 2011

We stayed there for one night before early flight from Milan Bergamo. So we used their offer "sleep and fly" - 1 night and transfer to the airport.
We arrived quite late (it was unexpected due to delay in flight), a quarter to 1 am. We were lucky as there is no reception from 1 am till 7 am, so nobody let us come in if we arrived 20 minutes later.
But fortunatelly we met a person. Check in was quite fast.
The room was nice, but it's what you expecte from 4* hotel. All usual amenities, welcome tea.
Due to early departure next morning we were unable to have breakfast or even coffee at bar, so welcome tea was really nice.
The driver arrived on time, and in 10 minutes we were transferred to the aiport. Very comfortable.
Not so much experience with hotel, but everything was good.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Stacy_SPb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
128 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed May 15, 2010

I almost forgot that I had stayed at this hotel, it was exactly three years ago and it was only for one night. The reason I stayed here was because it wasn't too far from Bergamo airport and my flight didn't land until early evening.

The room was a two roomed apartment with two double beds which suited us fine as we were two adults and two children, it also had a balcony. It was clean and modern and everyone slept well. I was pleased with it.

The location of the hotel is really in the middle of nowhere but next to a motorway, just opposite the hotel down a little street there was a pizza take away, where they baked pizzas in a big oven, which were nice and it seemed to be popular with the locals.

The breakfast was not really up to standard but the hotel was just a one night stop over for us and suited our needs.

  • Stayed May 2007, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TooWander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Donizetti Hotel

Property: Donizetti Hotel
Address: Via Aldo Moro 29, 24040 Lallio, Italy
Location: Italy > Lombardy > Province of Bergamo > Lallio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lallio
Price Range (Based on Average Rates): $
Hotel Class:4 star — Donizetti Hotel 4*
Number of rooms: 30
Reservation Options:
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Also Known As:
Donizetti Hotel Lallio
Donizetti Hotel Province Of Bergamo, Italy

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