The hotel is in a fantastic position overlooking the valley.
Value for money, we stayed in a much nicer hotel in Bordeaux with far better room facilities and choice of breakfast for less money.
We thought that the room was small and that the bathroom fittings were of a poor standard(plastic blue loo roll holders and bright pink loo roll!) The loo seat was also made out of a flimsy plastic. The shower head had a crack in it so the water shot over the door when you put the shower on and there was a lot of black mold surrounding the shower door.There was no hairdryer, the towels had holes in them and the only mirror was in the bathroom. The room also had a dangerous little step down , which had been blended into the carpet colour which you could quite easily trip up on. ( as we did on more than one occassion).
On the plus side the co-ordination of the curtains and bedspread was pleasant.
We also thought that the notice about informing them the night before if you were not going to have breakfast, otherwise you would be charged for it, was a little harsh. The breakfast was only bread, croissant, brioche, jam, yoghurt (shops own brand) and a piece of fruit. Orange juice was offered along with tea or coffee. So there was nothing to spoil or over order if a guest didn't take breakfast. The bread was also toasted, you were not asked if you wanted it that way just taken as given. The breakfast area was pleasant but I'm not sure if guests want to see the owner doing the ironing in a little room aside from the breakfast room or to have them carry the washing through the breakfast area.
The front of the hotel facing towards the valley looked run down and when we arrived there we did wonder if we had done the right thing reserving there. The reception area was not welcoming and having your own living quarters on view to guest as they may have sat outside the hotel is a bit off putting. When we went to pay the bill a young lady was on the reception desk cold calling about the launch of a new product the owners were offering. (They also supply British style sausages into several outlets.) , we had to wait until someone else came deal with us. It was a pity about the small things, (a write up in the room about the family , who they were and why they came to France had spelling mistakes and the french translation left a lot to be desired on the grammar front.(the young lady making the marketing calls was french so this could have easily been prevented.) Maybe theses things are not important to many people but having travelled all over the world, I firmly believe that it is the small attentionto detail that turns a good hotel into a great one. You have the location, the food in the restaurant is good,the small things could make you so much better.
- Official Description (provided by the hotel):
- Set in the heart of the wine growing area of Bordeaux, Les Remparts is a small intimate family-run hotel renowned for its welcome and fine restaurant. ... more less
- Reservation Options:
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- Also Known As:
- Les Remparts Gensac