The front desk staff at the Hamaca are in desperate need of manners. We must have easily spent at least 7 hours of our vacation in the sloooow lines , then only to be waited on by rude, fist slamming staff. When we arrived we had an email from the resort promising us, a ground floor room with a view of the pool.... NOPE..back in line. Given another room, with a lovely view of a wall, another on the 3rd floor ! It took 3 days and at least 8 trips to the front desk, each time waiting in lines. We had no fridge, and no water the entire first 3 days.Finally on our third day there after much grumbling , we received our groundfloor room with a view of the pool and a working fridge with water ! The room was a renovated room??? It was STARK, a bed, very little furniture, no bedside lamps for reading, an air conditioner that didn't work . This is NOT a 4 star hotel, and should be ashamed as trying to pass itself off as such. I will never recommend this hotel or ever grace their doorstep again.This was the first vacation that I was actually looking forward to going home!DO NOT GO !!
- Official Description (provided by the hotel):
- Be Live Experience Hamaca Garden is an all-inclusive hotel in Boca Chica. Everything has been designed for you to spend an incredible holiday with your family and friends, enjoying a true Caribbean life-style. The full enchantment of the Dominican Republic awaits you at the Be Live Experience Hamaca Garden. Entertainment, relax, water sports and special menus. ... more less
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- Also Known As:
- Be Live Experience Hamaca Garden Dominican Republic/Boca Chica