This is the first time I have written a review but since our last visit last year, this restaurant has gone way down in service and quality of food. We opted for the three course lunch and when our pate starter arrived, it only came with half a slice of bread and as we had pate left and nothing to put it on we asked for more bread which we were charged for. When our main course arrived two from our party sent their meal back as it was only Luke warm. My husbands was also Luke warm but he was so hungry that he decided to eat it as he didn't want to wait. He had finished his lunch by the time our main course came back out to us. It was still only Luke warm but this time , there was no carrots or parsnips on the plate. We ate it as they obviously don't bother about complaints and can only assume that they had run out of these vegetables as they had run out of some of the starters and also the deserts which we had chosen and had to choose something else. My mum had apple pie which was hard as a rock and couldn't bit through the chunks on top. It was also very cold in the whole pub, when we arrived the fires were roaring and about half an hour after we arrived, a chap put come wood on them as they were starting to die down. He killed them completely .....all the fires went out. It was very cold and my husband sat with his coat on. We moved to the bar area to have coffee, and when we asked the waitress what had happened to the fires, she said all the logs were wet so couldn't put them on the fires. You would think that they would have a reserve of logs inside the pub and not leave them outside where we spotted them ..... It was pouring with rain and they were uncovered. Maybe they don't realise it's winter....... We will not be going back to Ye Old Saracens Head in a hurry.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.