This hotel has started operations recently (maybe a few months ago) and it shows in the training and confidence levels of their staff. Service level was the biggest let down for us, otherwise may have given them a "very good" rating.
A few examples:
1. We left the "make up my room" sign on, but it wasn't done. We had to remind them when we came back in the evening. Then it took 3 very 'slow' housekeeping staff around 20-25 minutes to change the sheets and clean up.
2. We ordered a couple of items for room service and one dish wasn't delivered at all. Had to call them and point out the exclusion.
3. Restaurant staff were generally friendly, but some of them had not been in the business of waiting tables for long!
4. We expected the hotel to have a travel desk willing to dish out useful information to help folks like us who wanted to do Hampi without any fancy assistance, but it wasn't available. The lobby/reception staff were surprisingly not very knowledgeable about Hampi, maybe they weren't local people or maybe I talked to the wrong person.
The hotel has good rooms (because its brand new), a good swimming pool, a couple of decent restaurant options were listed, although we only ate their buffet options. The town of Hospet doesn't have any area with a premium feel to it, and the hotel's surrounding area consequently can't be explained very flatteringly, so paying for the room charges that are just a notch below what you would expect to pay in major cities of India is definitely a sour point! My guess is that the hotel mgmt know that they don't have competition in the city and can skim the high paying tourist.
Overall a decent option if you don't mind paying in excess of 6K a night and can ignore the (at some level mildly funny) service gaffes!!
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- Also Known As:
- Royal Orchid Central Kireeti Hospet, Karnataka