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Hot Tub Porch Swin
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Average
2 reviews
Cabin
Hot Tub
Porch Swin
Fire Pit
Waterfall
View
View
Deck
Deck
Cabin
Living Area
Fireplace
Living Area
Living Area
Living Area
Living Area
Bedroom
Bedroom
Bathroom
Bedroom
Bedroom
Bedroom
Bedroom
Game Area
Game Area
Arcade Game
Dining Area
Dining Area
Kitchen
Washer and Dryer
Floor Plan
Floorplan
Resort
Resort
Resort
Resort
Resort
Amazing Animals
Comedy Barn Theater
Hatfield & McCoy Dinner Show
Darren Romeo: Magic Beyond Belief
Mama's Farmhouse
Five Oaks Riding Stables
Mad Dog’s Creamery
Ripley’s Aquarium of the Smokies
Smoky Mountain Opry
Xplorie Movie Night
Ripley's Old MacDonald's Farm Mini-Golf
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Overview
Cabin -
4 Bedrooms, 4 Bathrooms, Sleeps 12
Wears Valley, Tennessee

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
maggiesal...
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Ordeal from the Very Beginning”
Reviewed January 6, 2015 for a stay in December 2014

We just got back from staying here. Driving up the mountain is extremely hazardous as it is a 1-way street and very very very steep and narrow. If it's foggy as it was for us it is very stressful. If there is ice there is no way to go up. The house is hidden with no numbers. The house itself is not bad but definitely too small for a party larger than 8. We arrived to no wifi which was a biggie on my list since we are working while here. The tiny backyard (if you want to call it that). Was burned to a crisp and had garbage and clothes littered around. One of the futons is broken so two of the guests had to sleep on the floor the other futon is hard so we have gone out to buy inflatables. When we went to bake croissants in the morning the oven handle came off so there is no way to open the oven. The frying pan is disgusting and should be thrown away. The pillows have stains on them and it's really gross. The pillows and covers for the futons were thrown on the floor of one of the closets so they looked dirty so we obviously washed everything. The bathroom drawers were sticky and with lots of hairs in them. The bath mats are dirty and should be replaced. I did call maintenance and they did come to drop off a hotspot for wifi which when more than one person is on it doesn't work. As far as the futons they left a note stating sorry they were meant to stay up by the owners. Lastly, four of my guests think they have bed bugs from the downstairs bedroom. I have pictures of everything and will upload if I can. I will update afterwards.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
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Liked least: the cleanliness and how treacherous it is to get there
Traveling group: Large Group
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 13, 2015
Majestic Views is clearly a cabin situated at a mountain top but it does not have hazardous roads leading to it. There is no way to get views looking down on the mountains without first climbing up another mountain to enable a guest to see such amazing vistas. The roads are paved. There are switchbacks leading up to the cabin but the roads are far from hazardous. If you are not accustomed to driving in the mountains and it is first time going up to the cabin it can be a little unnerving for someone that is used to flat roads. If you had mentioned to our Vacation Planners that driving up hills make you nervous we could have assisted you in finding a cabin that is located in resort that does not require going up hills or mountains.

We are in the mountains so many of the cabins cannot get cable internet. They have other service providers that can be much slower than cable. Cable simply cannot reach all cabins. In the future we would suggest that if you truly need high speed internet that you let the Vacation Planner know that you want cable internet and they will help you find a cabin with the internet you need. We brought you a MiFi card when you told us that you were having difficulty with the internet.

You also brought to our attention that the handle for the oven fell off while you were using it. We put the handle back on for you. Sadly we cannot always predict when something may break but we will always take care of any issues that arise as quickly as possible.

It is the winter time so the grass is not green anymore but the yard is not burnt. There is a fire pit located in the backyard but there is not burnt grass or destruction in the backyard. We also investigated your complaints about clothing and litter around the yard. We could not find any litter or clothing in the yard but we did notice some down the mountainside that we sadly cannot reach by hand or crane. It is heartbreaking to see the disregard tourists have for our beautiful area. It is not usually visible during the rest of the year but now that Winter is upon us the trees and shrubs have exposed a few items stuck within shrubs down the mountain side. We are sorry about the issue and are trying to find a way to safely get them removed.

Unfortunately you never informed us of the hair found in the drawer, the wear and tear discovered on the frying pan or the pillow stain. Our cleaners and inspectors should have found those items but sadly they were missed. We do apologize for the oversight. We have been replacing all of the pots and pans with stainless so they should be longer lasting and weather better with repeated usage. If you had informed us we would have sent the cleaners back to address any oversights and we would have replaced any items that were in bad shape. We are very sorry for the missed items.

We take any and all complaints or issues very seriously and always strive to resolve any needs as quickly as possible. Making claims that there are bedbugs is extremely inflammatory due to the stigma that is attached to them. We find it incredibly disheartening to only hear about this now because we are reviewing your posting on the internet. It would have been far more helpful to let us know about your guests comments so that it could be investigated. Fortunately we have not found any validity to your claim of bedbugs.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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