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“If you want to sleep don't stay here....instead of counting sheep, count trains”

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Caroline Serviced Apartments Brighton
Certificate of Excellence
Gippsland
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“If you want to sleep don't stay here....instead of counting sheep, count trains”
1 of 5 bubbles Reviewed September 12, 2013

Furious & disappointed.....We checked into a one bedroom apartment, booked a few days ago, due to my husband undergoing a 'day procedure' at the nearby Cabrini Hospital & he wouldn't be up to the 4hr journey home.
When I booked I made a comment Bout why we were staying & a possible early check in, there was no reply to the request, I mentioned it again when they phoned to confirm the reservation.
We arrived late afternoon 'post medical procedure', there was a problem entering the parking area due to reception staff not being in attendance on the desk when we arrived.....we eventually get into our apartment to find we are Directly beside the 'loop'/ suburban train line....Ahhhh....I phoned reception & requested that we be moved, due to 'post surgery recovery' + coming from regional Vic we were used to 'quietness' at night.....I was told there was no possibility of being moved.....and so the trains keep tooting their horns as they trundle by & the 'Train Crossing bells' keep ringing....Can we have another anaesthetic to sleep the night through please ?????

Room Tip: You have two options...road noise at the front or train noise at the back & you get a room wher...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cheznut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSABrighton, Front Office at Caroline Serviced Apartments Brighton, responded to this review, September 15, 2013
Hi there.

Thanks for your review. We're sorry you did not have a comfortable night sleep. As I am sure you can understand, having the train line is a great convenience for our guests as they can travel into and out of the city, unfortunately there can be a disruption of sleep if you're used to a quiet area!
We are quite busy so it is sometimes hard to move bookings around but we do try hard to accommodate everyone's request.

Regards,
Henrietta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    93
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    1
    5
See reviews for
55
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • Any
English first
Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed September 9, 2013

Our 3 night stay included a weekend and we thoroughly enjoyed living in our modern studio apartment. Amenities are first class and the apartment location was a bonus for great shopping and restaurants. The nearby train line was not a problem. We were pleasantly surprised at the quality of the apartments and will return again.

Stayed August 2013, traveled as a couple
Review collected in partnership with this hotel

Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSABrighton, Front Office at Caroline Serviced Apartments Brighton, responded to this review, September 9, 2013
Hi Peter. Thank you for your review. Thanks for noticing our amenities, we want our guests to have the best! See you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mareeba, Australia
2 reviews
4 of 5 bubbles Reviewed September 8, 2013

My husband attended a course in Melbourne. ( we are from North Queensland ). It was difficult to book anywhere as we did not know the different areas. His course was at Cheltenham so needed somewhere close for him but also so I wasn't isolated. The Caroline Apartment were perfect. The rooms were clean and fitted out well. In the beginning I was concerned that we were close to the train tracks but the noise was minimum. It was great for me having Church street around the corner for shopping and just spending time. We ate out most night at different cuisines but I also cooked as Coles was just around the corner. The railway station was also in this block so I travelled into the CBD twice ( 20 minutes). In the summer I would probably go for a terrace room so I could be outside but this time it was freezing and the room nice and cosy.
Great stay and would stay again. Diann Elliott

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank DiannSarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSABrighton, Front Office at Caroline Serviced Apartments Brighton, responded to this review, September 9, 2013
You would have been able to try a different restaurant on Church St every night, Diann! You're right, the terrace suites are perfect for summer with large balconies overlooking Brighton with heaps of room to eat and sun bake! Thanks for your review, we look forward to having you and your husband back again soon!
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Phillip Island, Australia
Level Contributor
68 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed September 7, 2013

We had a very comfortable 1 night stay at Caroline Serviced apartments .Walking distance to our function venue[Half Moon hotel Brighton],the 2 bedroom and 2 bathroom apartment with balcony was spotlessly clean and comfortable and totally secure.Beautiful modern decor,wifi and iphone charger.Fully self contained kitchen ,which would make it ideal for longer or corporate stays.
Highly recommend.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicki551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSABrighton, Front Office at Caroline Serviced Apartments Brighton, responded to this review, September 9, 2013
Thanks Vicki! Your kind words are appreciated. We're glad you enjoyed your stay in our 2BR premium apartment, it would have been perfect for your function at Half Moon, just around the corner :) See you soon
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Adelaide, Australia
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed September 6, 2013

We stayed for one night on 6 July and loved it. These apartments are very modern, extremely clean and staff are really helpful, especially as we were arriving late at night. We would recommend staying here.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Marilyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSABrighton, Front Office at Caroline Serviced Apartments Brighton, responded to this review, September 9, 2013
Thanks for your review Marilyn! We hope to see you again soon
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Melbourne, Australia
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed August 15, 2013 via mobile

Recommended if you don't need to be in city or are fine with a quick train ride to get there.
Apartments are modern, clean and well appointed.
A little close to train line if that sort of thing really disturbs you. However, most people would not even notice the sound.
Just around the corner from some of Melbourne's excellent restaurants and clothes shops. .
I enjoyed my stay and would come back again.
Don't expect much service though....

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LagoNexus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSABrighton, Front Office at Caroline Serviced Apartments Brighton, responded to this review, August 29, 2013
Thanks for your review!! We think we're a little spoilt with our Brighton location as well! The restaurants and cafes are a huge bonus and with the train so close, you can head to the CBD in 20 mins!
We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 bubbles Reviewed August 5, 2013

My partner and I have stayed at Caroline Apts in Brighton a number of times and all have been great experiences. On our last trip the room we had wasn't to our liking, so we requested a different room. The staff were exceptionally helpful and assisted with moving our luggage. We were extremely grateful and our 6 night stay was fabulous.
I was born in Melbourne and went to school in Brighton so I know the area well. We now live in Sydney and look forward to returning 'home' to the Caroline apartments whenever we visit Melbourne. Thanks everyone! See you at the end of the year (again)!!

Room Tip: If your room faces north, be sure to close the blinds before you go out during the day (if the weath...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Georgina_Peter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSABrighton, Front Office at Caroline Serviced Apartments Brighton, responded to this review, August 8, 2013
Hi Georgina_Peter!
Thanks for your review :)
We're happy that we could accommodate your request and that you feel like our apartments is your second home, especially for a Brighton local!
See you at the end of the year!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caroline Serviced Apartments Brighton

Property: Caroline Serviced Apartments Brighton
Address: 3 Male St, Brighton, Bayside, Victoria 3186, Australia
Phone Number:
Location: Australia > Victoria > Greater Melbourne > Bayside > Brighton
Amenities:
Beach Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Brighton
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Caroline Serviced Apartments Brighton 4.5*
Number of rooms: 40
Official Description (provided by the hotel):
Caroline Serviced Apartments, short and long term accommodation located in the heart of beautiful Brighton, just 200 metres from exclusive Church St.From studio apartments to 4 bedroom apartments, Caroline Serviced Apartments are perfect for weekend getaways, relocation and a luxurious escape from home renovations. Our fully contained apartments are clean, spacious, well equipped and stylish, minutes away from Brighton Beach bathing boxes and Middle Brighton train station. ... more   less 
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