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“A little disappointing”

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Caroline Serviced Apartments Brighton
Certificate of Excellence
bowral
2 reviews
“A little disappointing”
Reviewed June 3, 2013

We stayed at the Caroline Serviced Apartments in Brighton in late February. We were surprised to find we had be upgraded to a bigger apartment only to find the air conditioner did not work. As we arrived late in the day and the office was closed by the time we worked this out we tried the after hours number. There was no response and we could not even leave a message. As it was a very warm night we had to sleep with the doors open which was far from ideal as we were right next to the railway line with trains passing by every 15 minutes. As the evening went on we also discovered we could hear the noise from a local pub that was virtually next door.
The young lady at the front desk was lovely but did not offer any assistance except to refund the 2nd nights accommodation cost after restarting the air-con and discovering after some time that it was still not working. I asked for help in finding other accommodation and after stating that it may be difficult to find something she agreed to help us find a place a little further away.

Room Tip: Ask to be in the front of the building
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSABrighton, Public Relations Manager at Caroline Serviced Apartments Brighton, responded to this review, June 5, 2013
Hi MS,
We apologise about your air conditioning- it can be extremely frustrating to come into a hot apartment with something so essential not working! I am unsure why the afterhours number did not work, I am currently trying to get answer for this.
I understand that the train and Half Moon noise can interrupt sleep but it also can be quite convenient to be near a train station and a lively pub :)
I'm glad you found our service pleasant and that we could remedy your problem.
We hope to see you again soon and we remind you of our 10% discount for our returning guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 3, 2013

We stay at the Caroline Apartments every time we visit family in Melbourne. I love the central position, restaurants cafe culture, love the Pantry for breakfast all in walking distance. Friendly staff and car parking for a small fee $10 a day I think. The apartments are spacious, clean and modern with fully functional kitchen, leather lounges two televisions one in bedroom.and a bath, being English, heaven for me, also for families with little ones. Station 2 mins away, so many choices, great book shop within village amphosphere. A Dendy cinema also. Recently our son has been ill, and The Caroline have been most helpful with photocopying and making room for us. Thank You see you in July.

Room Tip: Maybe if you are a light sleeper one away from railway lines, think all apartments have balconies so...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank phoebe199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSABrighton, Public Relations Manager at Caroline Serviced Apartments Brighton, responded to this review, June 5, 2013
Hi Pheobe,
Thanks for your lovely review :)
We're so glad you enjoyed your stay. Looking forward to seeing you in July!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
1 review
Reviewed June 3, 2013

I stayed at Caroline Apartments for 6 months and found everything fantastic. All the staff are very friendly and helpful. The apartments are very clean and modern, have everything you need, Kitchen, Laundry, Wi Fi, Foxtel. Also they are located in great position right near Church St shopping, restaurants, bars, train station, and very close to the beach. I think it's the best place
To stay in Melbourne outside of the city.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Brett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo
1 review
Reviewed June 3, 2013

The central location of the apartments made access to the area and shopping facilities very easy. The room itself was spacious and had all the necessary items to make our stay pleasant. The restaurants in the area give an excellent choice. All tastes are catered for. The shopping strip also gives shoppers a choice. The staff were friendly and accommodating. Make sure you organise parking at the apartments before you arrive

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Noel_DBendigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 3, 2013

This was a fabulous apartment. Wish we had more than a one night stay there. Very modern and clean. Staff were exceptional. Great last minute decision at a very affordable price. Balconies off both the main bedroom and living room.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank turpin_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
1 review
Reviewed June 3, 2013

Excellent location. Close walking access to train station and a range of great restaurants. Good interior, beds etc. Can be noisy if your room is facing train line. I stay at the location frequently. Small issues - occasionally I have found that TV/Audio controls are broken or not functioning - it appears obvious that no one checks the function until a problem is mentioned. The only other "niggle" is that flexibility is needed with booked parking spaces. Even though a space might be booked and named for you - often another car is parked in the spot - you just have to find an empty one yourself. Overall I rate the location 4+

Room Tip: Keep away from rooms facing or close to the railway line
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 8, 2013

We stay in this apartment for two nights. The apartments is clean and full kitchen facilities. It also come with washing machine and dryers which you can do your laundry. The apartments is located very near to a city centre, you can find restaurants, cafe, different kind of shops and two supermarkets within walking distance. We stay in the one bedroom Premier. upon our check-in, the apartment staffs forget to allocate the car park lot for our rental car. Please noted that if you are driving you need to inform the service staff. Otherwise, you will get a warning paper on your windscreen. Parking is $10 per night. The only setback is the apartment is located very nearby to the train which maybe quite noisy. The train start operating in the morning and till late. But overall, the stay is very nice and enjoyable.

Room Tip: Choose to stay at One Bedroom Premier which have offer better room space
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caroline Serviced Apartments Brighton

Property: Caroline Serviced Apartments Brighton
Address: 3 Male St, Brighton, Bayside, Victoria 3186, Australia
Phone Number:
Location: Australia > Victoria > Greater Melbourne > Bayside > Brighton
Amenities:
Beach Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Brighton
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Caroline Serviced Apartments Brighton 4.5*
Number of rooms: 40
Official Description (provided by the hotel):
Caroline Serviced Apartments, short and long term accommodation located in the heart of beautiful Brighton, just 200 metres from exclusive Church St.From studio apartments to 4 bedroom apartments, Caroline Serviced Apartments are perfect for weekend getaways, relocation and a luxurious escape from home renovations. Our fully contained apartments are clean, spacious, well equipped and stylish, minutes away from Brighton Beach bathing boxes and Middle Brighton train station. ... more   less 
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