We stayed at the Caroline Serviced Apartments in Brighton in late February. We were surprised to find we had be upgraded to a bigger apartment only to find the air conditioner did not work. As we arrived late in the day and the office was closed by the time we worked this out we tried the after hours number. There was no response and we could not even leave a message. As it was a very warm night we had to sleep with the doors open which was far from ideal as we were right next to the railway line with trains passing by every 15 minutes. As the evening went on we also discovered we could hear the noise from a local pub that was virtually next door.
The young lady at the front desk was lovely but did not offer any assistance except to refund the 2nd nights accommodation cost after restarting the air-con and discovering after some time that it was still not working. I asked for help in finding other accommodation and after stating that it may be difficult to find something she agreed to help us find a place a little further away.
- Official Description (provided by the hotel):
- Caroline Serviced Apartments, short and long term accommodation located in the heart of beautiful Brighton, just 200 metres from exclusive Church St.From studio apartments to 4 bedroom apartments, Caroline Serviced Apartments are perfect for weekend getaways, relocation and a luxurious escape from home renovations. Our fully contained apartments are clean, spacious, well equipped and stylish, minutes away from Brighton Beach bathing boxes and Middle Brighton train station. ... more less
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