The booking agency that we tried (SafariNow) was unable to obtain any response to our enquiry for accommodation at this establishment, so after several days of fruitless waiting we made a direct telephone booking (lured by the impression created by the hotel's Internet website). In order to obtain both "luxury" and a king size bed I was told that the "honeymoon suite" was the only accommodation that complied.
The reception was confrontational (the description of another reviewer as "bordering on rude" is apt). We were allocated room 9 at ground level. It did have a separate lounge and a king-size bed but that was where meeting our expectations ended. The suite was tired and dank. There was a pervasive smell of mould that worsened during the night, and it appeared obvious that the suite was left closed up for extended periods and not maintained to any significant extent (this seemed to be confirmed by the facts that both television remotes had batteries that were dead, and that lamps did not work). One of your recent reviewers (apparently a nearby resident who visits the hotel's restaurant regularly and is presumably not a staying guest) speaks of the rooms having been renovated. If room 9 has been renovated one shudders to imagine its previous condition.
All in all, this is the worst place at which we have stayed, exacerbated by a price more usual for four- or five-star accommodation (R1260 for the night).
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- Also Known As:
- Halyards Hotel Port Alfred, South Africa - Eastern Cape