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“Fantastic hotel”
Review of MyPond Hotel

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MyPond Hotel
Ranked #3 of 6 Hotels in Port Alfred
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Fantastic hotel”
Reviewed March 15, 2013 via mobile

We were a group of 8 that stayed here one night on our travel down the garden route. The reason I booked it was because of the price and location in the river. But on arriving was pleasantly surprised at finding a modern hotel with lovely rooms - it's not often that twin rooms have two 3 quarter beds! The bathroom was also good. The location as I have said was lovely and we had both dinner and breakfast outside on the river. Great fund and would definitely stay there again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CM_London1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre S, Associate at MyPond Hotel, responded to this review, March 16, 2013
Good Morning

Thank you very much for your kind response and I am very grateful that you enjoyed your stay. It will indeed be a pleasure to welcome you back to the hotel again in the near future.

Would you mind providing me with you e-mail address you send you special offers we have from time to time?

Kind regards

Andre' Steyn

andre.steyn@stenden.ac.za
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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307 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
London
Level 6 Contributor
101 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 13, 2013

This is a modern hotel situated on the river and a few meters for the centre of the small town of Port Alfred. The location is rather nice and quiet and the river view rooms are a decent size. The hotel is used as a training hotel and the service is good. However...there are problems. The air con in the rooms is ineffective, noisy or does not work, as has been reported here many times by others. They now have small portable units to plug in if you complain! There was an established hornets’ nest on the bathroom window which fortunately I spotted as soon as I opened it. The restaurant has tables outside on the river’s edge which is very nice but the food varies. Two steaks ordered at the same time as medium....one came up one semi-raw and cold and the other very well done. Their solution was to microwave the first and return it. I did wonder what they might do with the other, so kept quiet! They did however deduct the steak from the bill and with a little prompting cook another. Maybe we were unlucky, but the pride of the hotel is the geo-thermal water heating system. There is a big article on the wall in reception about its brilliance. This failed the day we arrived. This was never mentioned to us and there was no hot water at any time. Again with a little prompting they gave a small reduction on check-out for the lack of hot water. The bath (albeit a cold one) refused to empty and had to be attacked with a huge plunger by the staff. This hotel just needs someone to get to grips with the maintenance problems and it would be OK. But if this is a training hotel I fear for the future if their trainees believe this is acceptable. Overall I could not recommend staying here at the moment.

Room Tip: Riverside rooms are bigger and the view is better.
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rotate100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mypond, General Manager at MyPond Hotel, responded to this review, May 19, 2014
Dear Angus B,

Thank you for taking the time out to write such a warm review. We're glad you've found your little oasis in Port Alfred and are certainly looking forward to hosting you again.

Until then...

Kind Regards,
Thulani Xhali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level 6 Contributor
189 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 22, 2013

My husband and I stayed at MyPond Hotel and really enjoyed it. We booked the honeymoon suite but was disappointed by the aircon that is so noisy you cannot sleep therefore we had to switch it off. It was 30 degrees in Port Alfred! The staff were fabulous and the setting is really pretty with the boats going by. We ate at the Baracuda restaurant (50 meters away) but would rather prefered the Ocean Basket right next door. Will visit it again.

Room Tip: When checking into your room put the aircon on to see if it works softly and/or at all. One cannot...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre S, General Manager at MyPond Hotel, responded to this review, January 24, 2013
Good afternoon

Firstly, thank you very much for taking the time to send us your views about the hotel.

I sincerely apologise for the unacceptable experience you had regarding the airdonditioners. It certainly is a huge irratatation when these not working properly in the very hot conditions we were experiencing.

Thank you so much regarding for your comments regarding for the rest of your stay and I really appreciate your intent to visit us again.

Yours sincerely

Andre' Steyn
Hospitality Projects
Stenden University
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 21, 2013

Wow – what an amazing place, the suit was very spacious and clean. The views over the river were amazing! We even did some fishing of the river wall! It was very peaceful and comfortable. A delicious breakfast was served on the river and one of the best eggs benedict we’ve ever had. We were only due to stay one night but had such a lovely time we stay and additional night. The hospitality and service was warm, helpful and friendly. We will definitely be back! Thanks especially to Thomas who was more than hospitable.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shellyleeming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 14, 2013

I had a great time here. The staff was top class, the food was tasty and the suit I stayed in was very nice. Couple that with the location and you get a winner... I only had a one night stop over but next time ill definitely stay longer.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JJohanness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre S, General Manager at MyPond Hotel, responded to this review, January 26, 2013
Dear Guest

Thank you so much for your accolades regarding our hotel and particularly the friendilness of our Staff.

It is much appreciated and we look forward to welcoming you back in the near future.

Yours sincerely

Andre' Steyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East London, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 11, 2013

On our first stay in December 2011 the room had a wet moldy smell. And the dinner was not up to boutique standards! The creme brulee however was very good.

On our second visit in December 2012 the air conditioning unit was broken,they where help full in sorting out a temporary unit however the window had to be open and we spent the rest of the night emptying water from the machine to keep it working.

We did not have dinner on this visit however we had breakfast, the continental breakfast was mediocre and was not covered, The cooked breakfast was cold, there is a franchise in Port Alfred that does a better breakfast and a fraction of the cost.

On numerous occasions service staff where seen behind the bar on their mobile phones. I realize that the hotel is run by hotel students but that does not excuse this type of behavior.

If the hotel is to be a training hotel and I am not against this but I don't believe you should charge the same price as one that has qualified staff.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chefunderground
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre S, Manager at MyPond Hotel, responded to this review, January 13, 2013
Dear Guest

I sincerely apology for the unacceptable service that you received during your stay ay MyPond Hotel. Both the standard of the air-cinditioning and the breakfast quality as descrobed is certainly not our normal standard.

By way of apologising and and as a small token I would like to invite you bck to the Hotel as my Guests on a complimentary basis for 2 nights including breakfast.

Please make use of this small apology becuase it is comments from discerning Guests such as yourself that encourages us to pursue the high standards that we strive for.

Yours sincerely

Andre' Steyn
andre.steyn@stenden.ac.za
Mobile: 0828070533
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okanagan Valley
Level 4 Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 4, 2013

This is a sparkling clean, new hotel located on the waterfront in a quiet location not far off the main road. We stayed in a large room overlooking the river. Comfy bed, beautiful bathroom and breakfast outside in the morning by the river. Great breakfast and service. Staff very friendly and helpful - great place to stay.

Room Tip: Stay in a room overlooking the river - beautiful!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MurphyBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MyPond Hotel

Property: MyPond Hotel
Address: 33 Van Der Riet Street, Port Alfred 6170, South Africa
Phone Number:
Location: South Africa > Eastern Cape > Port Alfred
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Port Alfred
Price Range (Based on Average Rates): $
Hotel Class:4 star — MyPond Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
MyPond Hotel is a beautiful 4 star boutique hotel situated at the Kowie river bank in Port Alfred. MyPond is operated by one of the most prestigious Hotel Management Schools on the African continent: Stenden South Africa. As a guest you may therefore expect excellent service standards and warm and dedicated hospitality in a beautiful setting. The emphasis of the accommodation is on comfortable, affordable luxury, with stunning, spacious river-view suites, family rooms (approx 50 m²) and classic rooms (approx 25 m²). The rooms are all en-suite, air-conditioned, with LCD televisions (10 satellite channels), telephones, universal plug points, safe, fridge and tea/coffee facilities. The Suites are equipped with I-Pod docking station radios, heated towel rails and sleeper couches. There is wheelchair access to all our rooms (via lift in the outer wing) and a full wheelchair friendly toilet in our lobby. Our award winning in-house restaurant Lily offers a contemporary menu selection with a wide variety of South African cuisine. As a guest you can look forward to a relaxed and welcoming dining atmosphere on the banks of the Kowie River. Choose from our extensive wine selection of top South African wines to compliment your meal. ... more   less 
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Also Known As:
MyPond Hotel Port Alfred, South Africa - Eastern Cape

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