On our first stay in December 2011 the room had a wet moldy smell. And the dinner was not up to boutique standards! The creme brulee however was very good.
On our second visit in December 2012 the air conditioning unit was broken,they where help full in sorting out a temporary unit however the window had to be open and we spent the rest of the night emptying water from the machine to keep it working.
We did not have dinner on this visit however we had breakfast, the continental breakfast was mediocre and was not covered, The cooked breakfast was cold, there is a franchise in Port Alfred that does a better breakfast and a fraction of the cost.
On numerous occasions service staff where seen behind the bar on their mobile phones. I realize that the hotel is run by hotel students but that does not excuse this type of behavior.
If the hotel is to be a training hotel and I am not against this but I don't believe you should charge the same price as one that has qualified staff.
- Official Description (provided by the hotel):
- MyPond Hotel is a beautiful 4 star boutique hotel situated at the Kowie river bank in Port Alfred. MyPond is operated by one of the most prestigious Hotel Management Schools on the African continent: Stenden South Africa. As a guest you may therefore expect excellent service standards and warm and dedicated hospitality in a beautiful setting. The emphasis of the accommodation is on comfortable, affordable luxury, with stunning, spacious river-view suites, family rooms (approx 50 m²) and classic rooms (approx 25 m²). The rooms are all en-suite, air-conditioned, with LCD televisions (10 satellite channels), telephones, universal plug points, safe, fridge and tea/coffee facilities. The Suites are equipped with I-Pod docking station radios, heated towel rails and sleeper couches. There is wheelchair access to all our rooms (via lift in the outer wing) and a full wheelchair friendly toilet in our lobby. Our award winning in-house restaurant Lily offers a contemporary menu selection with a wide variety of South African cuisine. As a guest you can look forward to a relaxed and welcoming dining atmosphere on the banks of the Kowie River. Choose from our extensive wine selection of top South African wines to compliment your meal. ... more less
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- Also Known As:
- MyPond Hotel Port Alfred, South Africa - Eastern Cape