We stayed at the Koh Mak Resort for five nights. We booked a superior beach front suite which looks very impressive when you arrive. There are about 6 of these rooms at the end of the resort, all by the sea. It feels like you have your own private beach. The room itself is very nice - floor to ceiling windows offering a magnificent view of the ocean, a decent large bed, mosquito net, floor length mirror, TV, good air conditioning, tea and coffee facilities, mini bar, torch, welcome pack. All you would expect from a top quality resort. The room lets you down when you enter the bathroom. First impressions are great - rain shower, hand held shower, big sink, funky slate walls. However, once you take a closer look you question it's design.The slated walls allow bugs to crawl in between the gaps, the sink is surrounded by wooden panels which begins to smell musty and old, the rain shower had no hot water, there was barely any natural light and lastly, the window by the sink had gaps which meant it allowed bugs in - spiders, moths, mosquitoes, geckos and... mice. We were woken up on our first night by a mouse running around our bathroom. On closer inspection we found mouse droppings along the top of the wall in the bathroom. The cleaners obviously don't do a very good job!! We complained about the mice (and droppings) the next morning and the girls on reception were very good and had the bathroom cleaned, the window by the sink boarded up right away and we were given a humane mousetrap to put in the bathroom. However, that night we were woken up by the sound of a distraught mouse caught in the mousetrap but it somehow managed to escape! The next day we asked to move rooms and the girls at reception were very accommodating and we moved rooms within the hour. We noticed that following our complaints every single superior beach front room was given a mousetrap on the outside wall and every bathroom window was being checked and boarded up. That night, we were kept awake by what only could have been another mouse but this time it was running around inside our roof!! Yet another bad nights sleep. The next morning... another mouse in the trap - this time it was outside our room which was a little less surprising. Yet again, spoke to the girls at reception and she collected the mouse to dispose of it. Understandably, they don't want to kill the mice but they are obviously just releasing them close by to the resort which means they run straight back to where they came from!!
On a better note - the staff here are really helpful and have very good spoken English. The sea is beautiful and clear and the beach is lovely, long and deserted. You truly feel like you are only people around. The I-talay restaurant is great for lunch - sit back and relax, order a coconut shake and you must try the garlic and pepper fried squid - amazing! At the day beds restaurant, the breakfast is very good - a nice selection of fresh fruits, yoghurt, egg station and tasty pancakes.We also ate here for dinner and had a very good massaman curry. The swimming pool is nice for a cool down but it really isn't very inviting so we didn't spend much time here. Whilst we were staying at Koh Mak Resort we booked a Thai cooking lesson with Smile Koh Mak Cooking School - this was one of the highlights of our stay at Koh Mak. We would definitely recommend this. www.smilekohmak.com.
Overall, we have mixed feelings about this resort. We had a lot of issues with the room which was really disappointing. Every night we had a bad nights sleep which was quite upsetting. I wonder if we should have booked one of the cheaper rooms as they appeared to be constructed a bit better! We must give the reception staff some credit though - they were very kind and helpful and tried their best. I don't think this problem is going to go away though, which means they have to do something about the construction of the superior beach front rooms. I assume we are not the only ones who have had or will have this problem in the future.
Despite the issues with the room, I would recommend this resort as it is so beautiful, the staff are friendly, it's in a great location and sea is calm and clear. I would consider staying here again but probably not in the superior beach front suite.... Koh Mak Resort - Please sort these rooms out!
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