This hotel needs some competition. The owners are clearly keeping down staffing costs and investment in the rooms to extract a good profit. Can't blame them, that's business, but it comes at a price. We can't recommend it.
It is beautiful, with a great setting and big pools but it is lacking in personality and charm. The staff are friendly and helpful but there are not enough of them to make it a five star experience. They did not check us in, in the correct part of the hotel, turn down service in the evening only happened occasionally, they forgot to restock the minibar and what there was, was simply thrown in.
The restaurant at breakfast and dinner was always understaffed and lacked organization - again the staff were friendly and helpful but you were shown to a table and then left without anyone picking up the next stage - drinks, explanation of the buffet and so on.
The room was very worn (comfortable bed, however) with lights not working (never repaired despite requests that it be done) the wardrobe lights would never switch off so we had to jam the doors closed every night (again, asked for the fault to be rectified but never fixed).
It's a nice hotel but it is four stars (with faults fixed) not five stars. And it is very, very expensive.
- Official Description (provided by the hotel):
- The Kempinski Hotel Ishtar gives you the opportunity to enjoy its riches where Queen of Sheba and Cleopatra once strived to unravel mystery. Situated gracefully on the shores of the largest spa in the world the Dead Sea, unique for its ozone-rich air, mineral sea water and ultra-violet filtered sunshine. Surely there is no region on earth where nature and history have more wonderfully conspired, where so exciting drama has obtained a so beautiful theatre. ... more less
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- Also Known As:
- Kempinski Hotel Amman
- Kempinski Hotel Ishtar Dead Sea Jordan