I spent a week on site - part of it alone, then for a conference and with my husband. The property is huge, with lots of pools (very nice) and beach access for Dead Sea activities. The room was also very large on the 3rd floor, with a nice terrace. Lots of stone and marble - kind of cold, really, which describes the general feeling we had all week. Not all of the rooms have full sized terraces, but they have at least a small porch with sea view. There were no cushions for the benches on the terrace, which you could not sit on otherwise. We thought this was odd, AND it was not offered until we asked. When requested, housekeeping brought one pool chair cushion and two beach towels. Not really what we were expecting. There are restaurants where you have to have "reservations" - but the tables never fill up. There are bars where you cannot get snacks. Service in the bars at the pools is slow and inattentive. We had to get up and remind people of our order, or drag them over to take our order. Not all of the restaurants are open all the time. Pool area restaurants close early. This was in high season on the Dead Sea! The health club was very good. Nice new machines, and a good variety, with a very helpful staff. They were the best staff in the entire hotel. The property is not easy to get around - beware anyone with disabilities, there are many steps and steep walkways. On the other hand, there are carts that will take you around so long as you are willing to wait...... Drinks and food are very expensive - and we had at least one incident where the bartender asked for cash instead of room charge and there was no reason we could determine...unless he was pocketing the cash. By contrast, when errors were made, such as improper bills or very slow service (one night I just left the restaurant after waiting half an hour for a second glass of wine) the management was very apologetic and accomodating. No cash machine but you can go next door to the Movenpick for that. Housekeeping service was very hard to predict - sometimes we got washcloths and handtowels, sometimes not. Minibar is free, and refilling was prompt each day. Shower was good, but the layout of the bath was odd and the glass doors tend to slam shut without warning. The shower drain was very slow. So all in all, for a five star resort, this one needs a lot of work.
- Official Description (provided by the hotel):
- The Kempinski Hotel Ishtar gives you the opportunity to enjoy its riches where Queen of Sheba and Cleopatra once strived to unravel mystery. Situated gracefully on the shores of the largest spa in the world the Dead Sea, unique for its ozone-rich air, mineral sea water and ultra-violet filtered sunshine. Surely there is no region on earth where nature and history have more wonderfully conspired, where so exciting drama has obtained a so beautiful theatre. ... more less
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- Also Known As:
- Kempinski Hotel Amman
- Kempinski Hotel Ishtar Dead Sea Jordan