This hotel feels like it was built by people who know a thing or two about hotels, but managed by people who don't. Service is absolutely terrible. Staff are very inefficient and hopeless at their job.
Staff would serve you for 2 minutes, then get distracted with someone else, then come back to you and start all over. This happened during the entire 25min it took us to check in and the entire 15min to pay for and get Wi-Fi access. Then it took them 3 hours and a phone call to bring us the 3rd bed, which we booked from the beginning.
Hotel itself was lovely and well-built. Good location, good access to the sea, good pools, but we couldn't help but drool at the view of the Kempinski next door (can't remember why we didn't book that one instead - probably because it didn't give us the 3-adults-1-room option.
Hotel is AMAZING for kids with lots of slides and fun in the pool, but don't expect any service whatsoever. Very frustrating stay.
- Official Description (provided by the hotel):
- The Dead Sea Spa Hotel was the first hotel built on the Dead Sea in Jordan. Located an amazing 420 meters below sea level on the shores of the world's deepest salt lake in a land rich with biblical history, the hotel after recent expansion today features 265 contemporary, air-conditioned, guest rooms and suites, a spa, fabulous themed restaurants, a Medical Center and sophisticated conference and meeting facilities. The hotels private beach, the largest beach on the Dead Sea, five pools, a children's play area and the Aqua Fun Center set us as the perfect destination for your next family holiday in Jordan. For business trips and holidays, Dead Sea Spa Hotel blends the traditional, natural beauty of the Dead Sea region with modern comfort. Our hotel is renowned for impeccable service and traditional, warm hospitality that brings our guests back to us time and again. ... more less
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- Also Known As:
- Dead Sea Hotel Dead Sea Region
- Dead Sea Region Hotel
- Dead Sea Hotel Jordan
- Dead Sea Spa Hotel Resort Jordan