At arrival, it took us more than 2 hours to get our rooms. It was way more than 4pm, their checkin time. First we were said that there were no non-smoking rooms available (what we have reserved more than a month ago), then we were said that actually they didn't have non-smoking rooms, just that they ventilated well the rooms. After asking several times in the reception, we were invited to have a drink in the bar while the rooms were getting ready. So it took us more than two hours since we arrived until we got to our rooms.
This is simply unacceptable for a hotel of this category and price to make guests wait this long to have the rooms. The only compensation we were offered was a plate a fruit. We tried to forget and just enjoy our vacations and thought that it just must have been bad luck, but after talking randomly to other unknown guests to us, we were amazed to discover that they have suffered the exact same problem.
Should have we know all that we were going to wait we would have gone to the beach or pools, but the uncertainty and lack of information made us loose two hours of the evening.
Other disappointing thing is the breakfast, or better said the too many people or the too small venue for holding us all: its not pleasant at all to have sooo many people in such a small place.
Rooms, pools, general space, artificial beach: ok. The access to the dead sea is a small and rocky access, but in all hotels must be the same.
So: if you have a 5 star resort, get your act together and offer a corresponding service. What we received was far away from the minimum you can expect from a place like this.
- Official Description (provided by the hotel):
- Welcome to the lowest point on Earth. The Mövenpick Resort & Spa Dead Sea and its picturesque village setting are there to fulfill you every wish. The resort features an exceptional environment for business events, one of the largest, most advanced spas of the Middle East. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ Supplier Direct, Agoda, Booking.com, Travelocity, Hotels.com, Priceline, TripOnline SA, Cancelon, Orbitz and HotelQuickly so you can book your Movenpick Resort & Spa Dead Sea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Moevenpick Resort & Spa Dead Sea Hotel Sweimah
- Moevenpick Resort And Spa Dead Sea
- Moevenpick Hotel Amman
- Moevenpick Hotel Dead Sea
- Movenpick Dead Sea
- Movenpick Resort & Spa Dead Sea Jordan